Endpoint Protection

 View Only
Expand all | Collapse all

Some Virus has corrupted many of our Microsoft Office files and PDF files.

ℬrίαη

ℬrίαηOct 04, 2013 08:28 PM

  • 1.  Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 02:31 PM

    We have an issue where many of our Microsoft Office files (excel, word) and pdf files have been corrupted.  I get errors saying that the 'File is not in a recognizable format' for excel.  The PDF files says that it's not a supported file. 

    Even pictures files are corrupt.  Excel and Work will open the file but it is all garbage characters everywhere.

    We are on an older version of SEP (11.0.6300.803) and I'm working on getting the update.  Is this a known virus?  Can we recover these corrupted files?

    Our backup retention period pass so I could not recover from backup.

    Please help!!!

    Thanks,

    Jasper



  • 2.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 02:34 PM

    Is anything showing in the SEP clients risk log?



  • 3.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 03:05 PM

    There are a few items that showed up on the risk log.

    Trojan.Gpcoder.E

    Downloader

    Trojan.Maljava!gen17

    Infostealer.Bancos

    Trojan.Dropper

     

    I looked these up and none of them seem to cause the issue we are having.  Either way, I have been taking each one of these machines and wiping them clean just to be on the safe side.

    Thanks!

    Jasper



  • 4.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 05:58 PM

    We too were just hit this afternoon.  All WORD, EXCEL, and now we see PDF's are all corrupted.  I noticed one user on are terminal server accessing 800-900 files at a time.  I suspect that his session is the soruce of the attack. 

    I have run a FULL scan using 12.1.3001.165 and it found NOTHING ! ! !

    Nothing in any logs.

    Do not want to restore from backup, if I can't detect where the problem is.

     

    HELP Symantec?



     



  • 5.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 06:08 PM

    I would open a case immediately and get a sample submitted

    http://www.symantec.com/security_response/submitsamples.jsp

    Also, try running the symhelp tool

    How to collect and submit to Symantec Security Response suspicious files found by the SymHelp utility

    Article:TECH203027  |  Created: 2013-02-21  |  Updated: 2013-05-23  |  Article URL http://www.symantec.com/docs/TECH203027

     

     



  • 6.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 08:19 PM
      |   view attached

    So I click on yhe link, and I get A symanctec page saying UNIVAILABLE.  Great!



  • 7.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 04, 2013 08:28 PM

    Which one?

    Both are working for me.



  • 8.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 06, 2013 07:34 AM

    Hi Jasper and Support-mcc,

    Ther are a lot of threats in circulation that will encrypt documents on a victim's computer and then prompt for a ransom to be paid to unlock them.  In many cases the file extension of Offic documents is changes to .crypt or similar, and the author has made it clear how to make contact and pay them.  (There is no guarantee that that an unlocking method even exists.  Often times they will just keep demanding more and more money from anyone who they have caught.)

    Unless you are seeing such a note from the malware author, there's no guarantee that what you are seeing is in fact ransomlock.  Perform a Load Point Analysis check on affected computers using the Symhelp tool, but also make sure that your Adobe or MS product is working correctly.    

    Do isolate any affected computers, submit any suspicious files that you find, and (above all) make sure that all of your important materials are backed up.  The defnese against these ransomlockers is to block the malicious process.  Any files already encrypted will not be recovered by SEP.

     



  • 9.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 06, 2013 08:24 AM

    Hello,

    This virus does not ransom our files.  There is no prompt beside the one that says the file format is not recognized.

    This virus just corrupts the files.  Virus scans show NO infected computers at this point.  I will try to perform a load point analysis and post the results as soon as I can.  As for the backup, our backup retention period has passed and we no longer have a clean backup.  The symtoms were identified too late.

    Any help would be greatly appreciated!!!

    Thanks!

    Jasper



  • 10.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 08, 2013 07:09 AM

    I am also having the same issue.  Had a user report this issue with file on his C: drive last week.  Then it was reported with files on the server yesterday and I was told the problem has been there for 2 weeks!  Office files, PDFs and now their quickbooks files are corrupt.  Not sure what else.  Haven't found any virus yet and no messages wanting money.



  • 11.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 08, 2013 09:30 AM

    Had this issue as well this Sunday.  Shared drive on server and local workstation had all DOC, XLS and PDF files corrupted as described by OP.  However, all JPEG files remained unaffected.  Had to restore drives with recent backup.   Got past Symantec Endpoint Protection with all current update but Trojans were detected and cleaned during full scan on Sunday-  Trojan.Ransomcrypt.F, Trojan Gen.2 and Trojan.Zeroaccess.C  However the scan found too late,  after the  files were corrupted.



  • 12.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 08, 2013 10:22 AM

    I have submitted the issue to Symantec.  Hopefully I can shed some light on this soon.

    I'll keep everyone posted. 

     

    Jasper



  • 13.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 08, 2013 02:49 PM

    Symantec thinks it is a cryto logger virus.  Although there is no indication of this on our network. 

    However, they said there is no way to recover the lost data.

    Does anybody know of any software that can recover corrupt excel, word and pdf files?

    Thanks,

    Jasper



  • 14.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 08, 2013 05:28 PM

    Also got several users with the same problem running Windows 7 pro SPK1 with MS Office 2007 and 2010. Updated Engine to 12.8.6.37. Fun thing is that when you open new Office or Acrobat files they open fine.

    Kenny



  • 15.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 09, 2013 09:40 AM

    Definitely Cryptolocker.  I had the same issue and it turns out the users laptop was taken out of the office sometime after he got infected before the sep scan picked it up and reported to the console.  As soon as he returned and connected it SEP caught it on his machine.  Restored all files in the affected share on the file server from backup and cleaned up his PC.



  • 16.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 09, 2013 07:18 PM

    Have a user reporting CryptoLocker.  There is no known recovery for the encrypted files.  Apparently the user did not get a pop-up screen until after the virus had scanned and encrypted all files it found.  The virus will encrypt all user documents both local and found on network drives.

    This user got the screen as shown in the link from the emsisoft.com site below.

    http://www.bleepingcomputer.com/forums/t/506924/cryptolocker-hijack-program/

    http://blog.emsisoft.com/2013/09/10/cryptolocker-a-new-ransomware-variant/

    Does Symantec have a definition set that will detect and block this virus BEFORE it creates damage?

    Note suggestions in the thread on bleepingcomputer regarding blocking .exe files from running from %appdata%\*\

    Follow the link in the 1st post in the bleepingcomputer forum (see link above), then read down from there..



  • 17.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 15, 2013 01:37 PM

    F_Mill,

     

    I tried the SysInfoTools but had no such luck.  Do you know of any other software that might recover these files?

    Thanks,

    Jasper



  • 18.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 18, 2013 03:55 PM

    Our office has just been hit by this as well. On Oct 17th. No pop ups, no demands for money. The computer was turned on in the morning and all word, excel, pdf files will not open. Just the file format nort recognized problem. Im with Jasper, is there any way to recover the files. The names, extensions, size all appear to be correct. There are thousands of files seemily encrypted. Emsisoft Decrypter did not work in this case.

     

    Thanks.



  • 19.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 23, 2013 07:46 AM

    Followers of this thred may be interested in this new blog post from security Response:

    Ransomcrypt: A Thriving Menace
    https://www-secure.symantec.com/connect/blogs/ransomcrypt-thriving-menace

    and also these resources:

    Additional information about Ransomware threats
    http://www.symantec.com/docs/TECH211589
     

    Definitely backup all important data regularly, keep your AV definitions up-to-date, and deploy the IPS component of SEP if you are not already using it!

     



  • 20.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 24, 2013 08:40 PM

    Hello Everyone,

    A client just gave me his PC and it was infected with the Crypto Locker Virus.  I was able to remove virus, but it has corrupted all excel, word and PDF files.  But it did try to get money from him.  Luckily he did not fall for this scam.  Unfortunately I can not get to any of his data files except for his pictures.  I will try the SysInfoTools to convert corrupted files and get back to you.  If anyone is able to get their data files fixed, please let me know because the customer did not have a backup.

     

    Thank you



  • 21.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 25, 2013 05:27 PM

    I have the seen the same with a few users. No pop ups, no demands, just all .doc, xls, and .pdf files are encrypted say the file format is not correct, etc. 

     

    We think users get this virus via an malicious e-mail. The subject line mentioned something about a 'voicemail' and to open the attachment to listen to the voicemail. 

    I guess there aren't any real fixes for this yet. Total bummer. 



  • 22.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 25, 2013 09:12 PM

    I am not sure if this is against the terms of the site to post outside links or not but I just saw this and thought it might apply to the conversation.

    http://nakedsecurity.sophos.com/2013/10/18/cryptolocker-ransomware-see-how-it-works-learn-about-prevention-cleanup-and-recovery/

    Once again, not sure if this violates the terms of the site or not, but I have found this can be a use tool for removing infections for machines, not sure if using this would be a violation of any license agreements either.....

    http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline



  • 23.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 26, 2013 12:34 PM

    We have received two cases this week with the same symptoms but no money ransoms: Word, Excel & PDf files corrupted: The two drives are infected with mabezat worm virus but we know this virus doesn't  corrupt files... so it seems the two cases are linked to cryptolocker virus

    We are trying to recover files: in case of success we will feed you back

    The challenge now is for us=Data Recovery Companies: is anybody able to recover corrupted files?

    Please inform us in case of success!

    Disk & Data Recovery -Algeria



  • 24.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 27, 2013 03:56 PM

    We found two interesting links:

    http://malwarefixes.com/remove-cryptolocker-virus/


    http://www.insightsintechnology.com/2012/05/eset-rogue-applications-remover-detects.html#axzz2is0Q8RnU

     

     



  • 25.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Oct 30, 2013 12:57 PM

    This new article may be of interest to followers of this thread:

     

    Recovering Ransomlocked Files Using Built-In Windows Tools
    https://www-secure.symantec.com/connect/articles/recovering-ransomlocked-files-using-built-windows-tools



  • 26.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Nov 14, 2013 03:49 PM

    This has just happened to us where office and pdf documents wont open. I found that two of my users got emails from voicemail message that had a .zip file attachment. once they opened it all office and pdf files on the network drives were corrupt.



  • 27.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Nov 14, 2013 04:04 PM

    Revert to backup if you can otherwise, unfortunately, the files are lost.



  • 28.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Nov 24, 2013 12:25 PM

    Greetings all.

    Just read an article on MSN.COM regarding this threat.

    Author suggested that FRESH and COMPLETE (rather than incremental) outside backups be used as a preventive counter-measure.

    This is because some of those data files from incremental backups may be infected and may perpetuate the problem.

    I am therefore in the process of buying two ADDITIONAL external fixed disks for backups.  Because I backup about every two weeks, and because MSN reports that it takes about 3 days for this malware to encrypt data files and make its demands, this will provide me with CLEAN backups of my data, application, and OS files that are two, four, and six weeks old respectively. 

    Among those data files I will  almost certainly lose some of my recent work (as well as AV updates and Windows updates). 

    That's life.

    Analog guy



  • 29.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Dec 01, 2013 01:59 PM
    Volume Shadow copies on the windows server saved my bacon. We take 3 per day at 07:00, 12:00 and 17:05 It took hours before the AV and Antimalware software providers were able to release an update to recognise the virus on the affected machine but I could see huge volume of open files from it so knew which machine to isolate. I can see that these threats from e-mails are going to be a major problem in the future as the writers could technically send slightly different variants to each mail address attacked to thwart the AV software's response and because users respond by opening these important looking messages quickly there will be no protection. As inconvenient as it may be I would suggest the blocking of attachments or using a mail-transport based attachment scanner that can scan inside zip files and remove all zip files with .exe and .com inside them.


  • 30.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Dec 02, 2013 06:28 AM

    Hi richardwholt,

    VSC is an excellent tool- glad to hear that it helped you overcome this threat. &: )

    A mail security product is absolutely recommended against the spred of this and related threats.  The following article may be of interest:

    Cryptolocker Alert: Millions in the UK Targeted in Mass Spam Campaign
    https://www-secure.symantec.com/connect/blogs/cryptolocker-alert-millions-uk-targeted-mass-spam-campaign

    An additional reference....... Two Reasons why IPS is a "Must Have" for your Network

     

     



  • 31.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Dec 16, 2013 09:09 PM

    i happen to know one software which can help you with that.  It can easily recover deleted PDF file, formatted PDF file, etc. Even if your hard disk drive was lost, this software can still recover the PDF file.ps, it is gratis.smiley



  • 32.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Jan 02, 2014 02:18 AM
    A month or so ago, as directed by MS Support, I reinstalled my entire suite of Office 2010 products. (I had been receiving messages that my 'free trial' was about to expire, although I had purchased the whole deal 3 years ago). I still have my original disks so they sent me a new product code & I uploaded it, and weird things have been happening ever since. A) Links in emails and in word documents no longer work, instead, giving me a message [General failure. The URL was: "*.*" Application not found.] Have been able to work-around by copying the hyperlink and pasting in IE. (Ironically, email links still seem to work.) B) Then I started having a problem when returning to Outlook after going elsewhere on the net. I'd return to my original email or document only to get a message that the page was no longer available because it was "changed or altered by another user"! I am the only user, so this was clearly BOGUS, but was again able to work-around by closing & reopening Outlook. c) Now I am finding that new text I type into the body of a new or reply email comes out in a 1 or 2 point font, which I can barely read. Yes, I can HIGHLIGHT the text and update the font to 20 or so to get a readable message, but I don't yet know what my recipients are seeing at the other end. If anyone can help me with any of these issues, I will be very grateful. Thanks, Dan


  • 33.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Jan 08, 2014 02:28 AM

    Howdy,

    Word may have automatically saved your file.When you start Word the next time, if any AutoRecover files were found, results will be displayed in the Document Recovery pane. Auto recovery option for word 2007 are below:
    1 Click the Microsoft Office Button, and then click Word Options.
    2 In the Navigation Pane, click Save.
    3 In the AutoRecover file location box, note the path, and then click Cancel.
    4 Close Word.
    5Open the folder that you noted in step 3.
    6 Look for files whose names end in .asd (AutoRecover files).
    7 If you find the Word document that you are looking for, double-click it to open it.
    8 Save it immediately.

    For other type of word format I did not know but you you can trust  Quick Recovery for Word Data Recovery Software developed by Unistal Systems. It is skilled enough to recover all type of possible recovery.

    smileysmiley



  • 34.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Jan 17, 2014 01:13 AM

    Guys i really need your help, my computer was attacked by the virus and it it corruptd all my office and pd documents, i cant open them, what can i do, please help below is the error i got on my sreen all in RED color.

    Cryptolocker Alert



  • 35.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Jan 17, 2014 07:56 AM

    I'm sorry but I don't believe there is any recovery from this.  I have tried all types of solutions to recover corrupt files but not one of them worked. 

    I'm convinced that Symantec does NOT protect us from this virus because I upgraded Symantec Endpoint to the lates version, turn on every possible feature to protect us and we just got hit again 4 days ago.  Fortunatly, we had a full backup right before we were hit so I was able to restore our files.

    I'm sorry to say but I think it's a lost cause.



  • 36.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Jan 20, 2014 06:54 AM

    I have a similar problem. After saving a Word document, it can be opened for a short while afterwards. But after a certain amount of time, it becomes corrupted. The same thing goes with "saved files" in games (the files cannot be loaded) and the files in the program "Maple". When opened in Maple, it sees the document as a text file, and once opened, a lot of characters and numbers are shown. I have had the problem for a while now, but somehow, one day, all documents and saved games could be opened, but once my computer was shutdown, the problem appeared again.
    I have made several virus scans, but it has found nothing. After following the previous instructions in this thread, I have also tried to run a SYMHELP scan, and yet nothing was found.

    Can anyone help me in anyways?

    Regards



  • 37.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 01:19 AM
      |   view attached

    yesterday i have same problem but it name is CRYPTORBIT, oh God i can not open word or PDF and ... files please some one help me



  • 38.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 02:42 AM

    @CarolCarol,

    What version is your SEP client software? Are we talking about a managed or unmanaged SEP endpoint. Please advise ASAP. I have to assume with the alert posted IDS/IPS - if managed was not configured by your SEPM admin(s).



  • 39.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 03:05 AM

    Hi CarolCarol,

    Cryptorbit is one example of the ransomware variants currently in circulation.  Samples have been submitted to Symantec Security Response and protection is available in current definitions. Can you provide more information about your infection? 

    The following article may be of interest:

     

    Recovering Ransomlocked Files Using Built-In Windows Tools
    https://www-secure.symantec.com/connect/articles/recovering-ransomlocked-files-using-built-windows-tools

    Many thanks,

    Mick



  • 40.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 03:28 AM

    Hi

    Today morning we have observed the same issue, can any one tell how can we resolve at the earliest

    Regards

     



  • 41.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 04:44 AM

    Hi SameerU,

    Symantec added detection for "Cryptorbit" about 3 weeks ago.  Initially this was called Trojan.Cryptolocker.C, then later renamed Trojan.Nymaim.B.

    IPS protection is also available: System Infected: Trojan.Ransomlock.AJ

    As with all threats, new variants are always appearing (1.5 million new threats in circulation every day)- definitely submit any currently-undetected suspicious files to Security Response for examaination!  

    Ensure that all endpoints have up-to-date protection, IPS and other components enabled, and that all machines are patched and have a workign backup schedule for important data.

    The Day After: Necessary Steps after a Virus Outbreak
    https://www-secure.symantec.com/connect/articles/day-after-necessary-steps-after-virus-outbreak

    Hope this helps!

    Mick

     



  • 42.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 20, 2014 08:47 AM

    If you have a backup, you can restore from that. Otherwise, it's likely that those files are gone (assuming you don't pay the ransom --- Don't!)



  • 43.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 26, 2014 06:33 AM

    I faced this issue many time because of my heavy download hobby But I found a brilliant solution to face it here : http://www.onlinedatarecoverysoftware.net/windows-data-recovery.html

    No I am downloading many things without any fear..



  • 44.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Feb 28, 2014 11:52 PM

    I am using Windows XP (SP3) and Avast Free Anti Virus. Suddenly, I received a Message from my Avast Anti-Virus application that it has attached a 'small Note' to an uploaded file -- whereas I had never uploaded any file that day. This was probably the stage when Cryptolocker uploads the User’s information (User’s Account Name under ‘Documents and Settings’) and also a cryptographic key to a server online.

    When Cryptolocker was still encrypting my files (silently behind the scenes) I switched off my PC -- not knowing anything about the said Viral Attack.

    Upon reboot, the first indication that something was amiss was given by the missing Desktop Wallpaper. When I went to 'My Pictures' folder I found that no 'preview' of images in this folder was available; moreso, Desktop ‘Display Properties’ window (for fixing the missing wallpaper) also crashed.  At this stage, I found that almost <st1:stockticker w:st="on">ALL</st1:stockticker> ‘.exe’ files failed to open, including my Avast Free Anti-Virus. 

    The only hint of what was wrong was an Error Message about 'file permissions' -- when I opened Properties in ‘My Pictures’ folder => Security tab I found two new 'Account Unknown' entries at the Top of the List of Owners, and these had inherited the 'permissions' from a higher level of folder than 'My Pictures' (i.e. from the current User under ‘My Documents and Settings'). So, I first broke the chain of 'inheritance' from parent folder, and then DELETED the said two new Owners -- from the topmost folder upto ‘My Pictures’.

    To view a missing Security tab, open Folder Options in Control Panel. Click Start, and then click Control Panel. Click Appearance and Themes, and then click Folder Options. On the View tab, under Advanced settings, clear ‘Use simple file sharing [Recommended]’.

    Since I was repeatedly getting an Error Message about Adobe, it was suspected that the external server connection was being established through Adobe. Hence, I DELETED Adobe Updater from the following Registry entry:

    H_<st1:stockticker w:st="on">KEY</st1:stockticker>_CURRENT_USER => Software => Microsoft => Windows => CurrentVersion => RunOnce

    Thereafter I used the simple steps for restoring file association for ‘.exe’ files, and for previewing images, e.g.

    i) regsvr32 %systemroot%\system32\shimgvw.dll

    ii) Click Start, and then click Run. Type "command.com" , and then press Enter. (A DOS window opens.) Type the following: 
             "cd\"
             "cd \windows" 
        Press Enter after typing each one. 
    Now type/copy "regedit.exe regedit.com" and then press Enter. 
    Type "start regedit.com" and then press Enter.  
    Navigate to, and select the key:
         HKEY_CLASSES_ROOT\exefile\shell\open\command 
    In the right pane, double-click the (Default) value. 
    Delete the current value data, and then type: 
         "%1" %* 
     Tip: Type the characters: quote-percent-one-quote-space-percent-asterisk. 
    Close Regedit utility.

    Ran Kaspersky online Virus scan and, thereafter, my Avast Antivirus (both Quick Scan and Boot-time Scan).

    Since I regularly backup my important Documents on DVDs, I restored the same on my PC from the backup.

    Hope this helps those affected by Cryptolocker.

    . Suddenly, I received a Message from my Avast Free Anti-Virus application that it has attached a 'small Note' to an uploaded file -- whereas I had never uploaded any file that day. This was probably the stage when Cryptolocker uploads the User’s information (User’s Account Name under ‘Documents and Settings’) and also a cryptographic key to a server online.

    When Cryptolocker was still encrypting my files (silently behind the scenes) I switched off my PC -- not knowing anything about the said Viral Attack.

    Upon reboot, the first indication that something was amiss was given by the missing Desktop Wallpaper. When I went to 'My Pictures' folder I found that no 'preview' of images in this folder was available; moreso, Desktop ‘Display Properties’ window (for fixing the missing wallpaper) also crashed.  At this stage, I found that almost <st1:stockticker w:st="on">ALL</st1:stockticker> ‘.exe’ files failed to open, including my Avast Free Anti-Virus. 

    The only hint of what was wrong was an Error Message about 'file permissions' -- when I opened Properties in ‘My Pictures’ folder => Security tab I found two new 'Account Unknown' entries at the Top of the List of Owners, and these had inherited the 'permissions' from a higher level of folder than 'My Pictures' (i.e. from the current User under ‘My Documents and Settings'). So, I first broke the chain of 'inheritance' from parent folder, and then DELETED the said two new Owners -- from the topmost folder upto ‘My Pictures’.

    To view a missing Security tab, open Folder Options in Control Panel. Click Start, and then click Control Panel. Click Appearance and Themes, and then click Folder Options. On the View tab, under Advanced settings, clear ‘Use simple file sharing [Recommended]’.

    Since I was repeatedly getting an Error Message about Adobe, it was suspected that the external server connection was being established through Adobe. Hence, I DELETED Adobe Updater from the following Registry entry:

    H_<st1:stockticker w:st="on">KEY</st1:stockticker>_CURRENT_USER => Software => Microsoft => Windows => CurrentVersion => RunOnce

    Thereafter I used the simple steps for restoring file association for ‘.exe’ files, and for previewing images, e.g.

    i) regsvr32 %systemroot%\system32\shimgvw.dll

    ii) Click Start, and then click Run. Type "command.com" , and then press Enter. (A DOS window opens.) Type the following: 
             "cd\"
             "cd \windows" 
        Press Enter after typing each one. 
    Now type/copy "regedit.exe regedit.com" and then press Enter. 
    Type "start regedit.com" and then press Enter.  
    Navigate to, and select the key:
         HKEY_CLASSES_ROOT\exefile\shell\open\command 
    In the right pane, double-click the (Default) value. 
    Delete the current value data, and then type: 
         "%1" %* 
     Tip: Type the characters: quote-percent-one-quote-space-percent-asterisk. 
    Close Regedit utility.

    Ran Kaspersky online Virus scan and, thereafter, my Avast Antivirus (both Quick Scan and Boot-time Scan).

    Since I regularly backup my important Documents on DVDs, I restored the same on my PC from the backup.

    Hope this helps those affected by Cryptolocker.



  • 45.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Mar 12, 2014 03:52 AM

    hi,

        Viruses really creates frustrating problem..It is like an obstacle which prevent us from what we are doing..If your pdf file has got corrupted then you must use PDF Repair Tool..This tool provides a complete solution for repairing and recovering your corrupted pdf file..i had earlier used this tool and it provided me effective results quickly...



  • 46.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Mar 12, 2014 04:26 AM

    Hi All,

    Further to my last reply -- please view further details at:

    http://consultant-law-education-india-nepal.in/wordpress/

    Regards,



  • 47.  RE: Some Virus has corrupted many of our Microsoft Office files and PDF files.

    Posted Mar 20, 2014 08:14 AM

    Virus is very dangerous thing for every computer software, and the big reason of file corruption. By the way I have great solution of this problem, you try third party PDF file repair tool, which repair any type of corruption from PDF files. Best choice is Kernel for PDF file repair tool try it..