Hi John,
If this is by design then please let me know the logic behind this design choice?
We currently have 1 device showing in our Portal that is unauthorised and we cannot remove the client from the device as we do not have access, our only option would be to remove the device from the Portal; currently, this is not possible as the device shows up again once online, how do we remedy this situation?
In the SEP SBE Portal, we would simply remove the device, the licence would be revoked and the client would inform the user of the device that it is no longer protected.
We see the inability to remove the device from the Portal, to be a serious flaw.
Original Message:
Sent: 11-24-2020 08:28 PM
From: John Owens
Subject: Removing clients from SEP Cloud
Original Message:
Sent: 11/24/2020 11:39:00 AM
From: Graham Hooley
Subject: Removing clients from SEP Cloud
We recently moved from SEP SBE Cloud to SES Cloud, whilst testing we noticed that if we deleted a Windows device from the Portal, the device was added back to the Portal when it checked in; the behaviour we expected was that the device would have its license revoked and become unprotected as it did in the SEP SBE Portal. When this did not happen we raised a support ticket and the response we received was surprising; it seems it is not possible to remove a Windows device from the Portal, so if a device is lost or stolen and you remove it from the Portal the device will appear again once it's online if the third party accesses the device. The only way to remove the device is to uninstall the client first, which is not possible if the device is lost or stolen.
Apparently, it is by design that you cannot remove devices by deleting them from the Portal
Has anyone else noticed this behaviour and raised a ticket with support?