We recently moved from SEP SBE Cloud to SES Cloud, whilst testing we noticed that if we deleted a Windows device from the Portal, the device was added back to the Portal when it checked in; the behaviour we expected was that the device would have its license revoked and become unprotected as it did in the SEP SBE Portal. When this did not happen we raised a support ticket and the response we received was surprising; it seems it is not possible to remove a Windows device from the Portal, so if a device is lost or stolen and you remove it from the Portal the device will appear again once it's online if the third party accesses the device. The only way to remove the device is to uninstall the client first, which is not possible if the device is lost or stolen.Apparently, it is by design that you cannot remove devices by deleting them from the Portal
Has anyone else noticed this behaviour and raised a ticket with support?
Hello Graham,Clients that do not check-in after 30 days will be purged and the license will be released. Please keep in mind SEPC and SES are different products and will not have feature parity. The goal with SES is to have feature parity with on-prem SEPM.
If you feel the need for the option I would suggest filling out a Feature Request.