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Broadcom support issues

  • 1.  Broadcom support issues

    Posted 01-22-2020 07:28 AM

    Is anyone else having issues getting a response from Broadcom support?



  • 2.  RE: Broadcom support issues

    Posted 01-27-2020 03:54 PM

    I opened 2 cases in the last few weeks and it is like before for me.

     



  • 3.  RE: Broadcom support issues

    Posted 01-28-2020 08:54 AM

    I am having issues.  I just came here to ask about same thing.  Is broadcom going to support ITMS/CMS?  I wonder how many on teams supporting these products were cut.  I used to get patch tickets at least a response within a day or two.  Not so much anymore...  



  • 4.  RE: Broadcom support issues

    Posted 01-28-2020 10:24 AM

    I didn't realise that Broadcom had now stopped us going through to an engineer regardless of the case severity. So I had to wait an hour, then call back to ask why we hadn't been contacted, and then had to wait to be contacted, which was then email response.

    So, support quality for non-premium customers seems to have been cut.



  • 5.  RE: Broadcom support issues

    Posted 01-29-2020 10:54 AM

    Hi there,

    I am sorry for your frustration during our integration.  It will get better.

    Yes, we are indeed continuing to support the ITMS & CMS platforms as part of the SED team.  Roadmaps are being developed now, but there is no plan to stop supporting these products.

    Thanks,

    Amy



  • 6.  RE: Broadcom support issues

    Posted 01-29-2020 12:40 PM