CCS v10.0 Reporting and Analytics Console stops responding or crashes after editing/saving a standard Check.

[ahumphries]

All:

I just submitted a ticket for this issue but thought I'd throw this out to the community as well.

I am running CCS v10.0, with PCU 2010-4 installed.  In Reporting and Analytics Console after editing/saving a standard Check - new or existing Check - the Console app either stops responding all together or crashes with the following error:
"Unhandled exception has occurred in your application.  If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.  [next line] Out of memory."

Tried both Continue and Quit on error message on separate occasions but same results occur in which the app crashes. 

When the Console app just stops responding (and doesn't get the above crash error), the only way to close or exit the app is to end task on the SymConsole.exe process.  This is happening on three different machines now:  the CCS server (Windows Server 2003 SP2, 32bit, Xeon Quad 2Ghz CPUs, 4GB RAM), laptop (Windows XP SP3, Centrino Duo 1.8Ghz with 2GB RAM), and a desktop (Windows XP SP3, P4 2.4Ghz, 1GB RAM). 

This issue occurs just after the Check saves and the pop up window displays the message to run a Data Collection to ensure accurate data.

Anyone else experiencing this or similar issue?  I believe this issue is reproduceable as I've done this three time in a row today.  I have restarted the server at least once since starting to get these errors.  Going to try to reboot my workstation machines and try again just for kicks.

Thanks,

Aaron

[ahumphries]

To test this further, I went into the previous checks where CCS R&A previously stopped responding or crashed, edited the checks but only viewed the settings walking through the wizard.  After clicking Finish, no window popped up reminding me to do a Data Collection (I assume because no change was made).  No problems encountered.  App did not freeze or crash. 

This issue seems specifically only after making a change to the Check, clicking Finish at the end of the wizard, and only after the reminder window pops up to do a Data Collection for accurate results then the Console app freezes/stops responding.  When I switch to another app (to IE to send this message, for example) I cannot maximize or restore the Console app from Windows task bar.  Task Manager shows the SymConsole.exe process is not using any CPU and no disk activity occuring at this time.  In Applications tab the Console app is still showing Running but when I right-click and select Switch To it almost appears to re-minimize again.  I closed all open windows but R&A console still minimized on task bar.  Right-click on the app in the task bar does not produce the typical Windows "Restore, Maximize

I'm wondering if a bug exists either in the pop up reminder window or just after when returning the focus back to the app into the Standards module to display the Checks again?

Also, just to note, the checks I'm editing and saving have primarily been Services related.  (Ironically, checking for SAV - Symantec Antivirus installed, service existing, service running, and service set to Auto). 

Thanks,

Aaron

[Migration User]

Locate BVConsole.dll.config in the root of the /Control Compliance Suite program directory.

1. Open the file with a text editor.
2. Search the document for the following keys and change their values to match the following:
   • LogFileEnabled = true
   • LogLevel = 4
   • TracingEnabled = true
   • TraceToLogFileEnabled = true
3. Reproduce the issue or error message in the Console so that new events related to the issue are logged.
4. Collect the the logfile, which be named BVWFConsole.log (unless the LogFileName key is modified), and is generated in /Documents and Settings/username/Local Settings/Application Data/BindView/Logs/

post  it  here...

[Migration User]

also, see  if  you get  any errors in the  event  viewer

[Migration User]

would the BVConsole.dll be used to pickup error logging for the CCS client ? I thought that was used for RMS console not the console for the dashboarsds/policies/ etc

 

if it is cool good to know ..just wanted to double check it

[ahumphries]

VKalani,

Thanks for your help.  Unfortunately, I cannot locate this file on my workstation (remote R&A console) or on the CCS server. Not sure if your instructions are for R&A or for the RMS side?

Talked with Tech Support last night.  He recommended I install PCU 2011-1 as it has a fix for issues with saving a check and the changes not being saved.

[Migration User]

Aaron

 

I have not used / created new policies much but have been working on one and had this happen on my laptop while connected to CCS R&A

 

Since you opened a case I'm sure they are working with you to collect the logs from C:\documents and settings\all users\application data\symantec.csm\logs

Also ..and sorry if this is a duplicate of what support may have already done with you. I saw this kb article for turning on logging in CCS R&A ..it may be of use going forward fo you. I have another issue I'm working on getting data to send Symantec and found it usefull to collect log data

 

http://www.symantec.com/business/support/index?page=content&id=TECH115909&actp=search&viewlocale=en_US&searchid=1297347514533

 

 

I'll keep an eye on the thread and look forward to finding out what Symatnec Support found out on the issue.

 

thx

kev

[ahumphries]

A few days ago, support asked me to run PCU 2011-1 for R&A but had problem just trying to install PCU 2011-1 for Data  Collection.  I finally got around that issue - on my own, though, as the tech never responded back to my Email replies regarding the additional problems. Only response I got was a phone call and Email asking how it was going and if I installed the PCU yet....guess he didn't read my reply just sent a few hours earlier detailing additional problems with the PCU.  Definitely some communication problems where the tech isn't receiving my replies or not paying attention.  But then I cannot get the QE Hotfix to run on the CCS server.  I can get it to run fine individually on each of the QEs.  I'll create a separate post for this issue.

Anyway, I worked around the QE Hotfix and finally got both PCU 2011-1 for Data Collection and for R&A (for v10.0 by the way) installed.  At first, editing the same checks that I originally had problems with was working great, blazingly fast and all was going well....for about 30 minutes.  After cancelling out of editing a check (different than original issue)....R&A Console wouldn't respond any longer.  Same problem!!  Now going to reply again to the support tech on what to try next. 

I'll follow the URL Kevin just posted to enable logging, reply to tech again, and go from there.

Just for reference and documentation purposes, I'll create a separate post on the problems I just had with PCU 2011-1 for Data Collection/QE Hotfixes. 

I'll keep you all posted.

Aaron

[Migration User]

Hi Aaron,

Apologies for the inconvenience with support access. If you give me case id that you have open for this, I can get appropriate attention from support.

You can also request support to escalate the issue with high priority by engaging Duty Manager on your open cases.

Thank you for your patience!

 

[ahumphries]

cucur,

I was able to resolve (somewhat) the issues with PCU 2011-1 in CCS v10.0 - or, at least, get around installing the QE hotfix just on the CCS server.  Unfortunately, the PCU/HFs did not resolve my original issue of R&A Console stop responding after exiting/saving a check.  I just sent you an Email message separately but as of 1pm today (2/14), this case is being escalated to the next level engineer. 

I'll post an update for everyone on this issue separately instead of in this reply. 

Thanks,
Aaron

[ahumphries]

After installing the latest PCU 2011-1 for both Data Collection and R&A, my issue still occurs. 

Working with support, we enabled additional verbose logging.  Today, both my remote console (on a workstation) and local console (on the server) stopped responding and set the log files to support.  As of 1pm today, this case is being escalated to the next level engineer.

From a remote console, the issue happens right away after trying to edit a check - either saving the edit or cancelling.  Running R&A Console from the CCS server, I'm usually able to edit many checks or make consecutive changes to one check before it stops responding.  However, when running on the server I am able to get additional error details regarding the "Unhandled exception..." error.   On a workstation, I don't receive this error specifically.  After editing just one or two checks, the Console just stops responding without an error but I am thinking this is due to Symantec Endpoint Protection's Tamper Protection feature.  The Tamper Protection won't let Windows' dumpprep.exe process terminate the SymConsole.exe process. 

I am posting below the additional details from the "Unhandled exception..." error that I was able to get this morning where R&A stopped responding again when running from the CCS server.  Any thoughts/ideas?  I've replaced my actual user ID with "CCSUserName" for security purposes. 

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.OutOfMemoryException: Out of memory.
   at System.Drawing.Graphics.FromHwndInternal(IntPtr hwnd)
   at System.Windows.Forms.Control.CreateGraphicsInternal()
   at System.Windows.Forms.Control.CreateGraphics()
   at Infragistics.Win.DrawUtility.CreateReferenceGraphicsNoWarn(Control control)
   at Infragistics.Win.DrawUtility.GetCachedGraphics(Control control)
   at Infragistics.Win.EmbeddableEditorOwnerBase.GetCachedGraphics(Object ownerContext)
   at Infragistics.Win.UltraWinEditors.TextEditorControlBase.AutoSizeControl()
   at Infragistics.Win.UltraWinEditors.UltraComboEditor.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Licensing.DLL
----------------------------------------
slic_net
    Assembly Version: 1.0.3778.9918
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/slic_net.DLL
----------------------------------------
msvcm90
    Assembly Version: 9.0.30729.1
    Win32 Version: 9.00.30729.1
    CodeBase: file:///C:/WINDOWS/WinSxS/x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_6F74963E/msvcm90.dll
----------------------------------------
Symantec.CSM.Entitlements.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Entitlements.UI.DLL
----------------------------------------
Symantec.CSM.PolicyModule.UI
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.PolicyModule.UI.DLL
----------------------------------------
Symantec.CCS.DefaultAuthProvider
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.DefaultAuthProvider.DLL
----------------------------------------
Symantec.CSM.Authorization
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Authorization.DLL
----------------------------------------
Symantec.CCS.Interface.IAuthManager
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Interface.IAuthManager.DLL
----------------------------------------
Symantec.CCS.Implementation.AuthManager
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Implementation.AuthManager.DLL
----------------------------------------
Infragistics2.Win.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.v7.1.DLL
----------------------------------------
Infragistics2.Shared.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Shared.v7.1.DLL
----------------------------------------
Symantec.Windows
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.Windows.DLL
----------------------------------------
Infragistics2.Win.UltraWinStatusBar.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinStatusBar.v7.1.DLL
----------------------------------------
Infragistics2.Win.UltraWinExplorerBar.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinExplorerBar.v7.1.DLL
----------------------------------------
Infragistics2.Win.UltraWinToolbars.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinToolbars.v7.1.DLL
----------------------------------------
Infragistics2.Win.UltraWinTabControl.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinTabControl.v7.1.DLL
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
Infragistics2.Win.Misc.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.Misc.v7.1.DLL
----------------------------------------
Symantec.CCS.HomePage
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.HomePage.DLL
----------------------------------------
Symantec.CSM.ManagementUI.UserPreferences
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ManagementUI.UserPreferences.DLL
----------------------------------------
Symantec.CSM.Jobs.Client
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Jobs.Client.DLL
----------------------------------------
Symantec.CCS.Console.EvaluationResults
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Console.EvaluationResults.DLL
----------------------------------------
Symantec.CSM.AssetSystem.ManageAssetsView
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.ManageAssetsView.DLL
----------------------------------------
Symantec.CCS.Console.Standards
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Console.Standards.DLL
----------------------------------------
Symantec.CSM.Exception.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Exception.UI.DLL
----------------------------------------
Symantec.CSM.Tagging.UI.Client
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Tagging.UI.Client.DLL
----------------------------------------
Symantec.CSM.Baseline.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Baseline.UI.DLL
----------------------------------------
Symantec.CSM.EvidenceManagement.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.EvidenceManagement.UI.DLL
----------------------------------------
Symantec.System.ManageSystemsView
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.System.ManageSystemsView.DLL
----------------------------------------
Symantec.CSM.ManagementUI.UsersAndRoles
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ManagementUI.UsersAndRoles.DLL
----------------------------------------
Symantec.CSM.ManagementUI.Licensing
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ManagementUI.Licensing.DLL
----------------------------------------
Symantec.CSM.ManagementUI.MgmtServices
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ManagementUI.MgmtServices.DLL
----------------------------------------
Symantec.CSM.PermissionManagement
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.PermissionManagement.DLL
----------------------------------------
Symantec.CSM.UserStore.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.UserStore.UI.DLL
----------------------------------------
Symantec.CSM.ManagementUI.SecureConfigData
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ManagementUI.SecureConfigData.DLL
----------------------------------------
Symantec.CSM.CustomSchema.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.CustomSchema.UI.DLL
----------------------------------------
Symantec.CSM.Reporting.UI
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.UI.DLL
----------------------------------------
Symantec.CCS
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.DLL
----------------------------------------
Infragistics2.Win.UltraWinGrid.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinGrid.v7.1.DLL
----------------------------------------
Symantec.CSM.Reporting.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.Core.DLL
----------------------------------------
Symantec.CSM.ExceptionHandler
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ExceptionHandler.DLL
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
Microsoft.mshtml
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.0.3300.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
Symantec.CCS.Business.Standards
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Business.Standards.DLL
----------------------------------------
Infragistics2.Win.UltraWinTree.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinTree.v7.1.DLL
----------------------------------------
Symantec.CSM.ESM.Standards
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.ESM.Standards.DLL
----------------------------------------
Symantec.CCS.Apps.Standards.Exceptions
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Apps.Standards.Exceptions.DLL
----------------------------------------
Symantec.CCS.Business.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Business.Core.DLL
----------------------------------------
Symantec.CCS.ContainerBusinessLayer
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.ContainerBusinessLayer.DLL
----------------------------------------
Symantec.CSM.Business.Navigation
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Business.Navigation.DLL
----------------------------------------
Symantec.CSM.Business.Common.ExpressionTree
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Business.Common.ExpressionTree.DLL
----------------------------------------
Symantec.CCS.ADAMCommonLayer
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.ADAMCommonLayer.DLL
----------------------------------------
bi7s83k4
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.Business.Tagging
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Business.Tagging.DLL
----------------------------------------
Infragistics2.Win.UltraWinPrintPreviewDialog.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinPrintPreviewDialog.v7.1.DLL
----------------------------------------
Symantec.CSM.Reusables
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reusables.DLL
----------------------------------------
maim-1hx
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.Risk.Standards
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Risk.Standards.DLL
----------------------------------------
System.Runtime.Serialization.Formatters.Soap
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Serialization.Formatters.Soap/2.0.0.0__b03f5f7f11d50a3a/System.Runtime.Serialization.Formatters.Soap.dll
----------------------------------------
Symantec.CCS.ConsoleBusiness.Standards
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.ConsoleBusiness.Standards.DLL
----------------------------------------
up8sim3w
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
6k-ynnlz
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.SQLStoreInterface
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.SQLStoreInterface.DLL
----------------------------------------
Symantec.CCS.DataReaderCommon
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.DataReaderCommon.DLL
----------------------------------------
Infragistics2.Win.UltraWinEditors.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinEditors.v7.1.DLL
----------------------------------------
Symantec.CSM.AssetSystem.AssetBizLayerInterfaces
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.AssetBizLayerInterfaces.DLL
----------------------------------------
MOS.Types
    Assembly Version: 10.0.863.10100
    Win32 Version: 10.0.863.10100
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/MOS.Types.DLL
----------------------------------------
Symantec.CSM.AssemblyVerifier
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssemblyVerifier.DLL
----------------------------------------
Audit.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Audit.Schema.DLL
----------------------------------------
Custom.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Custom.Schema.DLL
----------------------------------------
Dbif.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Dbif.Schema.DLL
----------------------------------------
ESM.Schema
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/ESM.Schema.DLL
----------------------------------------
Infra.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infra.Schema.DLL
----------------------------------------
Mailadmin.Schema
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Mailadmin.Schema.DLL
----------------------------------------
NDS.Schema
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/NDS.Schema.DLL
----------------------------------------
NW.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/NW.Schema.DLL
----------------------------------------
ORCL.Schema
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/ORCL.Schema.DLL
----------------------------------------
Symantec.CSM.CustomSchema.AssetSchema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.CustomSchema.AssetSchema.DLL
----------------------------------------
Symantec.CSM.Evidence.Schema
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Evidence.Schema.DLL
----------------------------------------
Unix.Schema
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Unix.Schema.DLL
----------------------------------------
Symantec.Convergence.Content.Control.Common.Types
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.Convergence.Content.Control.Common.Types.DLL
----------------------------------------
Windows.Schema
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Windows.Schema.DLL
----------------------------------------
Symantec.CSM.Remediation.Business.Interfaces
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Remediation.Business.Interfaces.DLL
----------------------------------------
Symantec.CCS.JobBusiness.Standards
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.JobBusiness.Standards.DLL
----------------------------------------
Symantec.CSM.Exception.Types
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Exception.Types.DLL
----------------------------------------
Symantec.CSM.AccessCheck.Common
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AccessCheck.Common.DLL
----------------------------------------
AxSHDocVw
    Assembly Version: 1.1.0.0
    Win32 Version: 1.1.0.0
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/AxSHDocVw.DLL
----------------------------------------
SHDocVw
    Assembly Version: 1.1.0.0
    Win32 Version: 1.1.0.0
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/SHDocVw.DLL
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
AnalysisEngine.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/AnalysisEngine.Core.DLL
----------------------------------------
antlr.runtime
    Assembly Version: 2.7.2.10
    Win32 Version: 2.7.2.10
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/antlr.runtime.DLL
----------------------------------------
fevmygru
    Assembly Version: 10.0.863.10300
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
jlt3kfrz
    Assembly Version: 10.0.863.10300
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
t_i92m3c
    Assembly Version: 10.0.863.10300
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Infragistics2.Win.UltraWinDataSource.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinDataSource.v7.1.DLL
----------------------------------------
Symantec.CSM.Jobs.Business
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Jobs.Business.DLL
----------------------------------------
System.Workflow.ComponentModel
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.4203.2152 (SP.030729-0100)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Workflow.ComponentModel/3.0.0.0__31bf3856ad364e35/System.Workflow.ComponentModel.dll
----------------------------------------
Symantec.CSM.AssetSystem.AssetBusinessLayer
    Assembly Version: 10.0.863.10200
    Win32 Version: 10.0.863.10200
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.AssetBusinessLayer.DLL
----------------------------------------
m21g8voq
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
xf2cm3cp
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.JobChaining.JobChainingScope
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.JobChaining.JobChainingScope.DLL
----------------------------------------
Symantec.CCS.Workflow.Framework
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Workflow.Framework.DLL
----------------------------------------
Symantec.Implementation.AppServer.Activities
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.Implementation.AppServer.Activities.DLL
----------------------------------------
Symantec.CCS.Evaluation.Base
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Evaluation.Base.DLL
----------------------------------------
Symantec.CSM.JobChaining.JobChainingWorkflowPopulator
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.JobChaining.JobChainingWorkflowPopulator.DLL
----------------------------------------
System.Workflow.Activities
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.4203.2152 (SP.030729-0100)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Workflow.Activities/3.0.0.0__31bf3856ad364e35/System.Workflow.Activities.dll
----------------------------------------
Symantec.CSM.Common.BusinessStore
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Common.BusinessStore.DLL
----------------------------------------
System.Workflow.Runtime
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.4203.2152 (SP.030729-0100)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Workflow.Runtime/3.0.0.0__31bf3856ad364e35/System.Workflow.Runtime.dll
----------------------------------------
Symantec.Implementation.AppServer.Jobs
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.Implementation.AppServer.Jobs.DLL
----------------------------------------
AppServerResources
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/AppServerResources.DLL
----------------------------------------
Symantec.CCS.Notification.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Notification.UI.DLL
----------------------------------------
Symantec.CCS.Notification.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Notification.Core.DLL
----------------------------------------
azt95gws
    Assembly Version: 10.0.863.10000
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
i_ziw7oo
    Assembly Version: 10.0.863.10000
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.AssetSystem.AssetGroupWizard
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.AssetGroupWizard.DLL
----------------------------------------
Symantec.CSM.AssetSystem.Common
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.Common.DLL
----------------------------------------
x8tuaejh
    Assembly Version: 10.0.863.10300
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
uf9un6gu
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.AssetSystem.UIControls
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.UIControls.DLL
----------------------------------------
odna6of_
    Assembly Version: 10.0.863.10200
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Symantec.CSM.Exception.Shared
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Exception.Shared.DLL
----------------------------------------
Symantec.CSM.Entitlements.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Entitlements.Core.DLL
----------------------------------------
Symantec.CSM.AssetSystem.AssetImportWizard
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.AssetSystem.AssetImportWizard.DLL
----------------------------------------
System.Transactions
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
fcu9x76x
    Assembly Version: 10.0.863.10300
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
ADODB
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.10.6070
    CodeBase: file:///C:/WINDOWS/assembly/GAC/ADODB/7.0.3300.0__b03f5f7f11d50a3a/ADODB.dll
----------------------------------------
AnalysisEngine.Interfaces
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/AnalysisEngine.Interfaces.DLL
----------------------------------------
Blade.CommunicationDispatcher
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Blade.CommunicationDispatcher.DLL
----------------------------------------
Blade.Configuration.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Blade.Configuration.UI.DLL
----------------------------------------
BladeResources
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/BladeResources.DLL
----------------------------------------
Symantec.CSM.Reporting.Shared
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.Shared.DLL
----------------------------------------
Symantec.CSM.Reporting.Scoping.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.Scoping.Core.DLL
----------------------------------------
Symantec.CSM.Reporting.HDashboard.UI
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.HDashboard.UI.DLL
----------------------------------------
Symantec.CSM.Reporting.HDashboard.Remoting.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.HDashboard.Remoting.Core.DLL
----------------------------------------
Symantec.CSM.Reporting.HDashboard.Common
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.HDashboard.Common.DLL
----------------------------------------
Symantec.CSM.Reporting.HDashboard.Core
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Reporting.HDashboard.Core.DLL
----------------------------------------
Infragistics2.Win.UltraWinChart.v7.1
    Assembly Version: 7.1.20071.40
    Win32 Version: 7.1.20071.40
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Infragistics2.Win.UltraWinChart.v7.1.DLL
----------------------------------------
Symantec.CCS.Console.Graphs
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Console.Graphs.DLL
----------------------------------------
Symantec.CCS.Business.Evaluations
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.Business.Evaluations.DLL
----------------------------------------
Symantec.CCS.DataReaderClient
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CCS.DataReaderClient.DLL
----------------------------------------
Symantec.DispatchProtocol.Common
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.DispatchProtocol.Common.DLL
----------------------------------------
Symantec.DispatchProtocol.Support
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.DispatchProtocol.Support.DLL
----------------------------------------
Symantec.CSM.Exception.Interfaces
    Assembly Version: 10.0.863.10300
    Win32 Version: 10.0.863.10300
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.Exception.Interfaces.DLL
----------------------------------------
Symantec.CSM.JobError
    Assembly Version: 10.0.863.10000
    Win32 Version: 10.0.863.10000
    CodeBase: file:///C:/Documents%20and%20Settings/CCSUserName/Local%20Settings/Apps/2.0/VQ7K9BRX.82X/9TT0EK0X.DM5/syma..tion_f4ed99766d0fe040_000a.0000_96662a24b4830315/Symantec.CSM.JobError.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

[Migration User]

ok

please do let me know if there are concerns on the support case you are working on now.

Thank you

[Migration User]

I've seen this myself.  Editing those pesky Standards.  I believe this to be a function of my DB box.  R&A server, with CCS application server, and CCS directory server is a (Windows Std Server 2003, SP2, 4GB Ram, 2proc 3600mhz), and the standalone DB server is a (Windows Std Server 2003, SP2, 4GB Ram, 2proc 3600mhz) SQL 2k5. 

I'm hoping to get the SQL on something 64bit soon.  Good luck.

[Migration User]

Have you opened a support ticket for this ?

If not may I suggest you do and we can review the CCS console logging from the time the console locks.

[Migration User]

Since loading SCCS 10.0 in QA and then into production, we've noted same issue.

In QA it was really bad (limited servers as compared to production side).

Initially Production (after upgrade) was no issue with this lock up.  Then it is something that comes up frequently (yet not as much as QA).

Funny that Symantec WebInar had the same issue come up (41 minutes into class) and the instructor (Symantec) called it a memory leak.

Doubt this is new to Symantec support/development.   I've had a ticket in for couple months.

[Migration User]

During the Webinar I did have a CCS Console crash due to an out of memory issue.  The VM image I was running on my laptop is an all-in-on CCS/RMS/ESM server and is memory constrained.  I had failed to close the RMS console and a number of other windows resulting in an out of memory condition.  I had seen issues with the CCS 9 console when doing check building if I left evaluation results windows open but havent' had problems with CCS 10 or 10.5 when using a my lab server.  Please do open support cases as engineering is looking into these reports.  The more data we have the faster we can locate the root cause.

Thanks,

Kevin

[ahumphries]

Michael,

Case 413-874-929 has been opened since 2/9 with no resolution yet.  Haven't heard back from an engineer since last webex on 2/25 after engineer collected a bunch more logs with CCDIAG tool.  I've talked with three different engineers now (one first level and two "next" level) and had a number of Web-Ex sessions.  No official confirmation of a bug yet from Symantec.

Aaron

[ahumphries]

Kevin,

Thanks so much for responding! 
This is a very inconvenient problem especially when writing new checks - which I am doing quite often now.  Since your webinar, I picked up your tip about when writing a new check looking at the Data Collection tab of an asset to get a quick look at what was just gathered.  I really use this tip now all the time.  If I quickly switch back over and edit a standard while forgetting the data collection details window is still open in the background, R&A crashes or locks up.  Happening on multiple machines and can reproduce the issue within minutes every time.  I don't want to upgrade to 10.5 yet until this is resolved so I don't carry over the same issue.  The only workaround I have so far is to make sure I don't have a Data Collection results window open when editing a check.

I've also found a few other little nuiances that need to be "cleaned" up a bit within R&A.  Where should I post these findings to?

Thanks again!

Aaron Humphries

[Migration User]

Upgrade to the latest PCU and this should help resolve the issue - What was the outcome of the support ticket ?

[ahumphries]

I'm already running the latest v10.0 PCU 2011-1. Please see previous comments regarding PCU update. 
https://www-secure.symantec.com/connect/forums/ccs-v100-reporting-and-analytics-console-stops-responding-or-crashes-after-editingsaving-stan#comment-5172021

Support ticket is still open and has been through L3 level of Tech Support.  It's now in "Awaiting Engineering" status. 
Support can reproduce this issue in a few different ways so I'm guessing a fix will be engineered at some point. 

For now, best thing is to not have a Data Collection Details window or Evaluation Details window open while you are editing a check.

I'll update this when supports resolves.

Thanks,
Aaron

 

[Migration User]

We recently did an in place upgrade from 9.0.1 to CCS 10.5 2011-01 PCU. A few of my co-workers are also experiencing the CCS R&A console lockups after modifying/editing checks and then saving them.Just opened case # 414-215-537 . Please keep the posts coming and thank you "ahumphries" for all the back end research.

[Migration User]

Hi Howard

FYI, Engineering case has been opened with Development for this issue. . We are currently awaiting Develpment's plan of action on it.

Regards

[Migration User]

A Quick Fix was released to address this issue (CCS_Reporting&Analytics_v10.5_10103_2341203_QF) and is available via the Enterprise Support KB link below;

http://www.symantec.com/business/support/index?page=content&id=TECH157888&actp=search&viewlocale=en_US

NOTE: QF10103 will also be included in the CCS Reporting & Analytics 10.5 PCU 2011-2 (expected to be released 1st week of May 2011).