Endpoint Protection

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  • 1.  Polices not updating and new installed show no polices

    Posted Sep 29, 2020 05:17 PM
    Has anyone seen polices not updating in SESE cloud.  About a week ago our cloud portal created 3 "default"  SEP 14 based policies and added them onto our installed PCs.  These SEP 14 polices should never have been there as were we not a migrated customer from SEPM or SEPM cloud.  These 3 po,ices are assigned to all my PCs   These were in addition to the default expected polices.  

    Now we have a growing issue, when we move a PC to another device group they are not getting moved and they are not getting assigned the policies of that device group they have been moved to.

    In addition, when we installed a few new PCs today, the PCs show NO polices assigned in the PCs UI windows under help / troubleshooting.

    I have a feeling this was caused by some Broadcom database changes that has now impacted some backup services.

    The case number is: 32255656

    Mark J.


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    Continental Motors
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  • 2.  RE: Polices not updating and new installed show no polices

    Broadcom Employee
    Posted Sep 29, 2020 06:18 PM
    We are investigating this now. Thanks.

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    Product Management
    Broadcom
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    Original Message


  • 3.  RE: Polices not updating and new installed show no polices

    Broadcom Employee
    Posted Sep 30, 2020 08:57 AM
    This should be working now.

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    Product Management
    Broadcom
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    Original Message


  • 4.  RE: Polices not updating and new installed show no polices

    Posted Sep 30, 2020 10:16 AM

    Adam,

     

    Do you happen to know what the issue was?

     

    Tech Support overseas yesterday stated that there we no issues.

     

    That is why I posted to the forum.

     

    Mark

     




    Original Message


  • 5.  RE: Polices not updating and new installed show no polices

    Broadcom Employee
    Posted Sep 30, 2020 10:43 AM
    There was an issue with policies on the cloud side that was addressed by a hotfix. Thanks for posting.

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    Product Management
    Broadcom
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    Original Message


  • 6.  RE: Polices not updating and new installed show no polices

    Posted Sep 30, 2020 11:21 AM

    Thanks for the update

     

    We still have another issue where I have 3 default SEP 14 policies that the system generated and assigned to my PCs on it sown.

     

    They also have the right 3 polies assigned. So 2 system ;lices 2 whitelist policies and 2 intrusion policies.

     

    And I can't remove the incorrect SEP 14 branded ones from the assigned default group and I can't delete the policy.

     

    I have a case open but no update.

     

    Mark J.

     




    Original Message


  • 7.  RE: Polices not updating and new installed show no polices

    Broadcom Employee
    Posted Oct 01, 2020 05:45 PM
    Our cloud engineering team is reviewing your case now. You should get an update soon.

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    Product Management
    Broadcom
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    Original Message