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Problems with IP Blocking - Global Bad Senders

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  • 1.  Problems with IP Blocking - Global Bad Senders

    Posted 05-17-2019 03:57 PM
    Good afternoon!
    
    I would like to request the removal of the IP from our mail server, located in São Paulo, IP 177.85.100.60 and IP 177.85.100.61, from the list of bad global senders, since we are a company with 25 years of activity in the retail furniture business. and appliances, the largest in the state of Pernambuco. We even check our server and it does not have a virus after manual intervention this week. I ask you to review the block, as we have several commercial partners, such as Banco Itaú, for example, where we need to reactivate shipments normally.
    
    Thanks in advance!


  • 2.  RE: Problems with IP Blocking - Global Bad Senders

    Posted 05-21-2019 12:01 PM

    Hi Thiago,

     

    Your IP address is clearn in our infrastructure. Please provide the error message when you attempted to send the mails.

     

    Jun



  • 3.  RE: Problems with IP Blocking - Global Bad Senders

    Posted 05-21-2019 03:40 PM
    "This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      luciano.santos-nascimento@itau-unibanco.com.br
        host post10.itau.com.br [200.196.152.57]
        SMTP error from remote mail server after initial connection:
        554 5.7.1 You are not allowed to connect/Voce nao esta autorizado a
    conectar - Global bad Senders."


  • 4.  RE: Problems with IP Blocking - Global Bad Senders
    Best Answer

    Posted 05-21-2019 04:05 PM

    Hi Thiago,

     

    The IP address does not appear to be related to our infrastructure. Their MX record is not pointed to Symantec service. 

     

    Jun