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  • 1.  Spam verdict but there is no reason to mark as spam

    Posted Apr 25, 2021 10:40 PM
    Hello,

    We have custom domains. Both new and not registered before. No history yet.
    Both DNS records are managed by Microsoft 365 Online and set automatically. Emails are hosted by Microsoft Online Cloud.

    Both DKIM, SPF, DMARC records are valid.

    One of our custom domains is not having problems with getting and sending emails.
    But one of them is having a problem with sending emails to giant companies using Symantec Gateway.
    Not delivering to the receiver and not put into the spam folder. (Verdict as spam and action: deleted) 

    We provided to get added to the whitelist and at this period our emails delivered without any problem. We also have sent the headers to Microsoft. They said there is no reason to mark it as spam. Everything is fine.

    We have no chance to add our domain to the whitelists of these companies. 

    What should we do?


  • 2.  RE: Spam verdict but there is no reason to mark as spam

    Posted Apr 25, 2021 10:42 PM
    What is the domain and ip you are sending from????




  • 3.  RE: Spam verdict but there is no reason to mark as spam

    Posted Apr 26, 2021 07:11 AM
    Replied privately.


  • 4.  RE: Spam verdict but there is no reason to mark as spam

    Posted Apr 26, 2021 07:13 AM
    What is the ip if the smg and domai?




  • 5.  RE: Spam verdict but there is no reason to mark as spam

    Posted Apr 26, 2021 07:20 AM
    receipient domain: thy.com

    Received: from YSLEXCSRV05.thynet.thy.com (10.11.91.169) by

    YSLEXCSRV02.thynet.thy.com (10.11.91.101) with Microsoft SMTP Server

    (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id

    15.1.2176.2 via Mailbox Transport; Thu, 8 Apr 2021 15:51:09 +0300




  • 6.  RE: Spam verdict but there is no reason to mark as spam

    Posted Apr 26, 2021 07:21 AM
    ???????