Endpoint Protection

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live update failed

  • 1.  live update failed

    Posted 07-30-2013 02:40 AM

    The following Symantec products and components are installed on your computer:

    > Centralized Reputation Settings
    > Intrusion Prevention Signatures (hub)
    > Virus and Spyware Definitions Win32
    > Intrusion Prevention Signatures
    > Virus and Spyware Definitions Win32 (hub)
    > Symantec Endpoint Protection Client
    > Revocation Data
    > Submission Control Thresholds
    > SONAR Definitions
    > Symantec Whitelist

    Initializing...
    Connecting to liveupdate.symantecliveupdate.com...
    Connected to LiveUpdate server successfully.

    There are 10 update(s) to be downloaded.
    Downloading catalog file (1 of 10) finished.
    Downloading catalog file (2 of 10) finished.
    Downloading catalog file (3 of 10) finished.
    Downloading catalog file (4 of 10) finished.
    Downloading catalog file (5 of 10) finished.
    Downloading catalog file (6 of 10) finished.
    Downloading catalog file (7 of 10) finished.
    Downloading catalog file (8 of 10) finished.
    Downloading catalog file (9 of 10) finished.
    Downloading catalog file (10 of 10) finished.

    Update available for Virus and Spyware Definitions Win32.
    Update available for Intrusion Prevention Signatures.
    0 update(s) have been downloaded.

    Processing updates...
    Failed to install update for Virus and Spyware Definitions Win32.
    Failed to install update for Intrusion Prevention Signatures.

    Session summary: 2 update(s) available, 0 update(s) installed.
    LiveUpdate session is complete.
     



  • 2.  RE: live update failed

    Posted 07-30-2013 03:05 AM

    Hi ,

    Do you have received any return code 4 ?

    Check this artical

    Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103112



  • 3.  RE: live update failed

    Posted 07-30-2013 04:14 AM

    Clear the defintion and try again

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/business/support/index?page=content&id=HOWTO59193



  • 4.  RE: live update failed

    Posted 07-30-2013 07:09 AM

    This needs to be moved to the SEP forum.



  • 5.  RE: live update failed

    Posted 07-30-2013 08:34 AM

    Open control pannel

    Open Symantec liveupdate

    Set the Liveupdate mode as interactivet 

    If you have any proxy set it up here.

    start -run -luall.exe

    now select only one small udpate. check if that completes.



  • 6.  RE: live update failed

    Posted 07-31-2013 12:34 AM

    Hi,

    Hope your machine having internet connection and is accessible to Symantec live update server.

    also do a luall.exe on run and see what is happening ?

    Regards

    Ajin

     



  • 7.  RE: live update failed

    Posted 07-31-2013 01:11 AM

    Hi

    Can you reinstall the Liveupdate and try runnning Luall

    Regards