Greetings Osama,
- Check the Windows Event Logs to see if the errors give you a clue when you attempt to start the service.
- The default user for the Symantec Data Center Security Manager service is "Local System account".
- Check the service account: Has the password expired on the service account, is the account disabled? Windows Security logs should show if there is a problem with the service account.
Enable DCS Management Server debugging:
- Open the Start Menu -> Symantec Data Center Security Server -> Right-click "Run as Administrator" -> Server Configuration Wizard
- Click Next, Click Next again to get to the "Server Settings"
- Under "Log Settings" ->
- check box "Set server logs to TRACE level"
- check box "Set database logs to TRACE level"
- Click Next
- Click Configure
Attempt to Start the service.
- Review the server log: Program Files (x86)\Symantec\Data Center Security Server\Server\tomcat\logs\sis-server.0.log
- Review the database log: Program Files (x86)\Symantec\Data Center Security Server\Server\tomcat\logs\sis-database.0.log
When reviewing these logs start at the very bottom and work you way up.
Let us know what you find.
-Shane
NorthStar.io
Original Message:
Sent: Apr 07, 2022 07:10 PM
From: Osama Faheem
Subject: Service of DCS Server Manager not starting
Hi,
We have a Symantec DCS running with a service account and its service is not starting in services.msc. Always saying Stopping.
Please advise what to do?
Thanks & Regard,