Endpoint Protection Small Business Edition

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SEP SBE issues with setting up Remote Assistance in windows 10

  • 1.  SEP SBE issues with setting up Remote Assistance in windows 10

    Posted 06-11-2019 06:37 PM

    I've got Windows Remote Assistance working when i uninstall SEP, even if I enter in the port (135) It still doesn't connect. I've even tried turning off the firewall in SEP and still no dice. The only way it works is with a uninstall. Has anyone experienced a similar issue? What was the fix?

    Thanks in advance

     



  • 2.  RE: SEP SBE issues with setting up Remote Assistance in windows 10

    Posted 09-04-2019 03:00 PM

    Hi,

     

    I have the same issue,  I have new Windows 10 desktops and laptops, Windows Remote Assistance works great! but when I install the new Symantec cloud client,

    RA stops working.

     

    Any help is welcome.