Endpoint Security Complete

 View Only

SESC 14.3RU3 Veeam backups issue

  • 1.  SESC 14.3RU3 Veeam backups issue

    Posted Oct 25, 2021 02:16 AM
    Hello, 
    I have a customer with SESC. The SES agent is installed on every machine (server and user computers). 
    He uses Veeam B&R to backup his virtual infrastructure. One of the virtual machines is a backup proxy. On this machine is also SES installed. 
    Couple of days ago and I think it is related to upgrade to SES 14.3RU3,  backups are failing randomly with this kind of error message: 

    "An unexpected network error occurred. Failed to read data from the file [\\NASdevice\Backup\SERVER\01D2021-10-20T140152_0A40.vbk]. --tr:Error code: 0x0000003b --tr:Failed to parse metadata stored in slot [4096] --tr:Unable to load metadata snapshot. Slot: [4096]. --tr:Failed to load metastore --tr:Failed to load metadata partition. Delayed loading: [0] Failed to open storage for read/write access. Storage: [\\NASdevice\Backup\SERVER\01D2021-10-20T140152_0A40.vbk]. --tr:Failed to upgrade"

    When I stop SES agent, the backups are OK. The NASdevice is a Synology NAS with DSM 7 installed..
    I didn't find any block events in the SESC cloud console..

    Rudolf