Hi
@Jeppe Oland,
I understand the predicament--we still can't post the information related to this as it is a security configuration and we do all that through our support organization.
Alternatively, you can renew the support contract and then we could help you, which is really what we recommend so that we can help you troubleshoot and also provide the latest versions of the software.
Failing that, you can uninstall the client that you have and install the older client, which will effectively remove this security configuration. SED clients 10.4.2 GA and older will not have this.
Let us know if the above will work for you, but we are not allowed to post anything related to security items in a forum, it's just not the best place to do it to protect the community.
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Global Support Lead, Encryption
BRCM
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Original Message:
Sent: 09-07-2021 01:20 PM
From: Jeppe Oland
Subject: How do I turn off efail protection on 10.4.2 HF1 or higher?
> We are sorry, but we cannot post this information in the public forum, but if you submit a support case with our team,
> we would be happy to assist you!
No I can't - that is exactly the problem.
I don't have a current support contract (it expired last year), and your support people won't even talk to us if we don't have one.
So I am now an owner of a product that no longer works for about half my messages, that DOES in fact seem to have an option to fix it, but that I can't turn on because you guys won't document it publicly.
What am I supposed to do?
Original Message:
Sent: 09-07-2021 09:19 AM
From: Dallin Fyffe
Subject: How do I turn off efail protection on 10.4.2 HF1 or higher?
Hi @Jeppe Oland,
We are sorry, but we cannot post this information in the public forum, but if you submit a support case with our team, we would be happy to assist you!
https://knowledge.broadcom.com/external/article/209191/logging-a-support-case-for-symantec-endp.html
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Global Support Lead, Encryption
BRCM
Original Message:
Sent: 09-02-2021 02:47 PM
From: Jeppe Oland
Subject: How do I turn off efail protection on 10.4.2 HF1 or higher?
Can somebody with support actually get instructions on how to disable EFAIL blocks, and post them here?
Broadcom is refusing to tell people with expired service agreements how to make their existing product work with certain emails.
And I must say that I am not inclined to spend money on purchasing from them again if this is how they treat customers :(
Original Message:
Sent: 11-21-2019 02:56 PM
From: Craig V
Subject: How do I turn off efail protection on 10.4.2 HF1 or higher?
Connect is community-based and not staffed by Symantec employees for the most part. You would probably need a support call to be raised and resolved and then post here.
Otherwise reach out to the community admin.
Thanks!