SEP SBE cloud to SES

[Gary Horton]

Hi everyone.
As everyone is probably well aware SEP SBE cloud is becoming end of life and the migration path is to SES - Endpoint Security.

I believe I've received the required entitlements which are described as "Endpoint Security, Initial Hybrid Subscription License with Support"

However I can't figure out the correct initial step.

Attempting to following the SES instructions here 
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Getting-Started/sign-into-your-symantec-security-cloud-account-v134449085-d4161e6.html

says to log in to securitycloud.symantec.com and when I attempt that after a bit of redirection i end up with a choice of two options that apparently I am not entitled to:-
Web Security Service or Data Loss Prevention.

Reviewing the downloads that come with the "Endpoint Security" entitlement reveals that they are "Symantec_Endpoint_Protection_14.3.0_MP1_SEPM_EN.exe"  which looks to me like the on-premises version (certainly from the docs here :- https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/release-notes/system-requirements-for-v53308029-d69e1453.html as it refers to the old (I transitioned away from SEPM to the cloud previously) internal DB requirements.

Can someone just point me in the right direction as where i have got to at the moment is that to go from SEP SBE cloud to SES (SEPM?) I have to install the on premises version of SEPM and then migrate that to the cloud?

And, from what I have read, I also have to manually uninstall SEP SBE agents to get SEPM working again?

Have I got this right?

Thanks in advance,
Gary.

[SteveGSYMC]

The direct link to SES is: https://sep.securitycloud.symantec.com/

Make sure to review the welcome email you received as it walks you through how to setup your account and gain access to SES.

And recommend that you re-review the Transition Guide which can be found here (download the attachment on the bottom of that page) as it covers some of the points you mentioned.

[Gary Horton]

Hi Steve,
Thanks for the quick reply and apologies for my delay.

The email I have contains :-

PRODUCTS	LICENSE ACTIVATION
Symantec Endpoint Security (SES) Product Family	Start Now

That takes me to  https://securitycloud.symantec.com/cc/?pr_id=ee148c5d-e618-4f3f-950b-56cf559bd222&source=Symantec#/landing which ultimately is the same place I end up from https://sep.securitycloud.symantec.com/ which says that I

"Could not sign in to your account

We're sorry, you do not have an active account for Symantec Endpoint Protection"

Pressing the Sign-in button there takes me to "Symantec Integrated Cyber Defense (ICD) Portal" which then gives me to the two options I mentioned above.

Does this mean that I don't have the correct licenses? My license of  "SES-NEW-1-24-1Y Endpoint Security, Initial Hybrid Subscription License with Support, 1-24 Devices 1 YR"  shows as Active in "My Entitlements."

I've reviewed the PDF you referred me to and that does seem to imply I don't need to go via SEPM on premises, which is good news. 

Is there a problem with my license allocation and how do I go about remedying it?

Thanks again,
Gary.

[SteveGSYMC]

Recommend you open a case have your account/licensing checked: https://www.broadcom.com/support/software/contact