How to update subscription/license on SESE portal

[Mike Lehmann]

Can anyone tell me how to update the subscriptions/License on on the https://sep.securitycloud.symantec.com  portal?

There used to be an ADD/Del license button on the settings/subscriptions page but this is no longer there, something has changed with the portal layout. I have new .SLF files but I can't find on the portal where to update them.

I've tried logging a ticket with support but they have no idea about this product and are sending me instructions to update an on-prem SEPm server which is not my issue

thanks

[Paramjeet Sharma]

Hi Mike,

Please follow the steps:

1. login on Support page with your primary mail id
2. click on Symantec Enterprise Security
3. Click on My Tools Menu button and click on Site Access Request 
4. Enter your subscription details with Site ID on Support Site Access tab and then Submit.
5. after this you will get a mail and get your site id in Admin Access Tab.
6. Enable it .

after this process you will be able to login on your new portal https://sep.securitycloud.symantec.com/. 

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Paramjeet Sharma
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[Mike Lehmann]

This isn't a new subscription, existing licenses have been renewed. Apparently SEPM and SES licenses are different now even though I have two different tenants that are both using existing SEP SLF files in the SES portal apparently the renewals don't work now. Nice to be told this AFTER buying the renewals.