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ICDx collectors getting 404, 403, 415

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  • 1.  ICDx collectors getting 404, 403, 415

    Posted 01-25-2021 04:45 AM

    Dear all,

    Using ICDx Version 1.4.1-694 am getting many errors since last week for all collectors.

    Message trace:
    HTTP Sensor - Terminating application with exit status 1 due to: Unrecoverable failed request: 404 - Not Found
    The Service has stopped
    Starting the service
    The service has started
    HTTP Sensor - Terminating application with exit status 1 due to: Unrecoverable failed request: 403 - Forbidden
    The Service has stopped
    Starting the service
    The service has started

    HTTP Sensor - Terminating application with exit status 1 due to: Unrecoverable failed request: 415 - Unsupported Media Type

    HTTP/HTTPS traffic from ICDx to sep.securitycloud.symantec.com it is allowed and client application secret key it is still valid.


    Is anyone else facing the same issue?

    Thanks,

    Kind regards,



  • 2.  RE: ICDx collectors getting 404, 403, 415

    Broadcom Employee
    Posted 01-25-2021 10:29 AM
    Have you tried to create a new API key and secret and create a new collector in ICDx? If you can do this, do you get the same HTTP response?

    ------------------------------
    Kris Gainsforth
    Solutions Engineer
    Broadcom
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  • 3.  RE: ICDx collectors getting 404, 403, 415
    Best Answer

    Broadcom Employee
    Posted 01-25-2021 11:13 AM
    Side note: ICDx 1.4.2 released last week. After this gets fixed, please feel free to upgrade. https://tipp-integrations.broadcom.com/icdx

    ------------------------------
    Kris Gainsforth
    Solutions Engineer
    Broadcom
    ------------------------------



  • 4.  RE: ICDx collectors getting 404, 403, 415

    Posted 01-25-2021 12:20 PM

    Thanks for your reply, will try with the upgrade and come back to mark as a solution in case applies.

    Kind regards,




  • 5.  RE: ICDx collectors getting 404, 403, 415

    Posted 01-26-2021 10:00 AM

    Dear Kris,

    You were completely right. After upgrading to 1.4.2 collector problems have been fixed.

    Thanks! 




  • 6.  RE: ICDx collectors getting 404, 403, 415

    Broadcom Employee
    Posted 01-25-2021 11:53 AM
    Thank you for the report. There might be issues from last weekends SESE/C migration to GCP last weekend that are in play. Broadcom is researching as we speak.

    ------------------------------
    Kris Gainsforth
    Solutions Engineer
    Broadcom
    ------------------------------