Unable to connect to SMTP server

[Pan Fei Teh]

Hi, everyone.

I encountered the following the error "Couldn't connect to the SMTP server using the specified settings. Please re-enter the SMTP settings." when entering the SMTP setting in the General Settings on Enforce console.

However, the settings are properly entered and I can log into Exchange OWA using the credentials. I am also able to telnet to the SMTP server via port 25.

FYI,

Server: 172.27.10.75

System Email: [e-mail]

User ID: example\dlp.mail

Password: ********

 

I need urgent solution on this.

[Ridhi Singh]

Hi Pan Fei,

What is the DLP version on which you are facing this issue ? Also share the OS details for Enforce and SMTP (Detection server ).

If it's 15.1 , We will need to follow below :

Stop all DLP Services on Enforce Box

 

On the 15.1 Enforce install, remove both mail-1.4.7.jar and javax.mail1.6.0 jar from the following directories:

 

<DLP_home>\Server Platform Common\15.1\Protect\lib\jar

<DLP_home>\Enforce Server\15.1\Protect\tomcat\lib

 

Place the mail.jar in the below location

<DLP_home>\Server Platform Common\15.1\Protect\lib\jar

<DLP_home>\Enforce Server\15.1\Protect\tomcat\lib

 

Start all the DLP Services on Enforce Box

 

 

 

 

[jenniferlf]

Hello Ridhi,

I am seeing the same issue in 15.5 would you know if its the same fix? Where can I locate the needed replacement files, I reached out to support but, still waiting for any response.

Thanks for any direction, hoping the files are available to download from somewhere within my account

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Praxair| Inc.
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[Ridhi Singh]

Hi Pan,

I missed to attach the relevant files , i will attach them in a while .

 

Regards

Ridhi Singh

[Pan Fei Teh]

Hi, Ridhi.

 

I have contacted the Technical Support and they have provided me with the files and steps necessary. They mentioned the same steps and I managed to resolve the issue.

[Ridhi Singh]

Hi Pan,

Thank you for confirming that you were able to get it fixed with the steps provided.

Have a good day ahead.

 

Regards

Ridhi Singh

[Fady azab]

Hi Guys ,

i have the same problem with version 15.7 MP1 , can anyone pass me these files , i have contacted the support 4 weeks ago and  i didnt get any response yet


Thanks


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Fady Azab
Senior Consultant
CCIT GMBH
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[Vibu Varghese]

Hello Fady,

  As of version 15.0, Symantec Data Loss Prevention no longer supports anonymous logins to the SMTP server that is used for sending out alerts and reports. You must enter a valid user name and password.

Trying to upload mail.jar file but it is not uploading here.

[Fady azab]

hi
could you please send it to by mail
[e-mail]

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Fady Azab
Senior Consultant
CCIT GMBH
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