Hello!,
Like JeMann we were presented with the case that the reporter did not show traffic, the solution we found was:
Disabling Web Application Attribute Perform the following steps in the CLI:
1. Enter enable
2. Enter the admin password
3. Enter stop-reporter
4. Enter and
5. Enter configure edit preferences.cfg
6. Append the following lines to the config file in the specified order: intelligence_services = {web_app_attr_download = "false"} # intelligence_services
7. Enter configure commit preferences.cfg
8. Enter start-reporter
9. Enter y
The trick was in append the line "intelligence_services" below the line that contains "subscription"
Thus we recover the GUI and the reporter changed to the "loaded" state. Unfortunately the TCP protocol was broken so we had to change it to the SCP protocol.
I hope I can help you!
Original Message:
Sent: 10-20-2020 04:52 PM
From: Unknown User
Subject: Reporter stopped working after ProxySG upgrades
Hello.
I currently have a reporter on code version 10.1.5.3 and our proxies were upgraded to ASG 6.7.4.13. Since the upgrade they have stopped receiving traffic data. I've tried to restart the reporter but the reporter is not receiving any data anymore. Do you know if the reporter should be upgraded or do you have any recommendations on how to troubleshoot the connection?