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Stuck at the Symantec Encryption server 3.4 installation license page

  • 1.  Stuck at the Symantec Encryption server 3.4 installation license page

    Posted Apr 06, 2020 01:57 PM
    Hi,
    We have purchased Gateway Email Encryption Powered By PGP Technology, License, 2,500-4,999 Users for one of our client.

    At the installation Setup Assistant licensing page I have inputted the Licensing serial number however having the following error:

    The license number is invalid.

    Could anyone please guide me on how to license my product.

    Thanks,

    Rasel


  • 2.  RE: Stuck at the Symantec Encryption server 3.4 installation license page

    Broadcom Employee
    Posted Apr 07, 2020 02:21 PM
    Hi Nurul, your license would be in a format of XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXX with numbers or letters for each character.  If that's the license you're using, contact your salesperson that got you the license to make sure you have the correct one.