Hi,
There is more then one way to point a SEP client to a SEPM. Below you will find 3 solutions that will point the client back to the SEPM. Choose the solution that is best for you.
Solution 1
Export a client install package with custom settings that specify removal of the previous client-server communication settings, and then deploy the package.
--> Create custom client install settings
Log on to the SEPM you wish to have manage the client.
Click the Admin tab, then click Install Packages.
Click Client Install Settings, then click Add Client Install Settings... This will open the Add Client Install Settings dialog.
At the bottom of the page under Upgrade Settings: select the setting Remove all previous logs and policies, and reset the client-server communications settings.
Set all other options as desired.
Click OK.
--> Export a client using the custom client install settings created above
Click the Admin tab, then click Install Packages.
Click Client Install Packages, then click the package to be exported from the right-hand pane.
Click Export Client Install Package...
Ensure Pick the customized installation settings below: is set to the custom install settings created above.
Set all other options as desired.
Click OK to export the new package.
Deploy this package by the desired method.
Note: This procedure will only overwrite the Sylink.xml on a previously new (not migrated from Symantec AntiVirus (SAV)) install of SEP. If the client was migrated from SAV, the old Sylink.xml will not be overwritten because the SEP files are located in ...\Program Files\Symantec Antivirus not ...\Program Files\Symantec\Symantec Endpoint Protection.
Solution 2
--> The "SylinkReplacer" utility is designed to replace Sylink.xml files in existing Symantec Endpoint Protection clients.
Note: The "SylinkReplacer" utility is only for use in Symantec Endpoint Protection environments. To obtain "SylinkReplacer", contact Symantec Technical support at:
http://www.symantec.com/business/support/index.jsp
Note: The zip file is password protected. To unzip the file use the following password: symantec
Extract the file to a convenient location, such as the Desktop, using the unzip password provided above.
Follow the instructions provided in the SylinkReplacer.PDF
Execute the tool by double clicking SylinkReplacer.exe and follow the on screen instructions.
Please note that the DOS window should not be closed during any course of action while the tool is running.
Solution 3
--> To copy the Sylink.xml manually to the SEP client
1. On the system that has the new Symantec Endpoint Protection Manager, browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\.
2. In this location, there are two or more folders with 32-character alphanumeric names.
3. Each folder represents a group in your Symantec Endpoint Protection Manager site. Inside of each folder is a file named LSProfile.xml.
4. Open the LSProfile.xml file to view which group the alpha numeric folder belongs to find the XML tag: <GroupInfo Name="X" where X is the name of the group.
(Do not edit LSProfile.xml. Any edits to the LSProfile.xml file is not recommended or supported, and can cause serious communication problems.)
5. Once you have located the correct group folder that you would like the client to belong to make a copy of the Sylink.xml file and move it to the desktop of the client that you want to be managed.
6. Click Start
7. Click Run
8. Type: smc -stop ( this will stop the Symantec Management Client service)
9. Navigate to: C:\Program Files\Symantec\Symantec Endpoint Protection on the SEP client
10. Replace the new Sylink.xml with the original one in the C:\Program Files\Symantec\Symantec Endpoint Protection folder
11. Click Start
12. Click Run
13. Type: smc -start to start the service
14. Open the Symantec Endpoint Protection Manager
15. Click on Clients page
16. Highlight the group
17. You should see the client in the group of your choice
Note: ( if the client is in a different group just right click on the client and choose Move, and choose the group you want the client to be moved to)