ProxySG & Advanced Secure Gateway

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  • 1.  Failed to validate signature in trust-package

    Posted Aug 25, 2021 05:46 PM

    When executing the following command I get an error

    load trust-package
    Downloading from "http://appliance.bluecoat.com/sgos/trust_package.bctp"
    The trust package has been successfully downloaded.

    % failed to validate signature in trust-package

    Anybody know how to resolve this?



  • 2.  RE: Failed to validate signature in trust-package

    Broadcom Employee
    Posted Aug 30, 2021 11:07 AM
    What version of SGOS are your running?


  • 3.  RE: Failed to validate signature in trust-package

    Posted Aug 30, 2021 12:18 PM
    Hello Jaco,

    Thanks for your reply.

    We have two appliances

    Both run ASG 6.6.5.9

    1 appliance does have this problem, the other one not.
    I know I have to upgrade, but we are still waiting for a renewal of the Bluecoat Webfilter license update. (currently expired)




  • 4.  RE: Failed to validate signature in trust-package

    Broadcom Employee
    Posted Aug 30, 2021 12:37 PM
    Hi Henk,

    Thanks for the reply. The error is failing to validate the signature used in the trust package, and so that would be an image validation certificate issue. Either the certificates used in the signature aren't trusted, or the validity of the dates don't match the time on the ASG. Between 6.6 and now, the certificate used in image validation has changed, and unless your trust package was regularly updated, the way to get it now would be upgrade. Where you are on 6.6, I would imagine that ASG version is the issue then. 

    I would upgrade anyways as you will need to as the ABRCA root certificate will expire later this year.

    Hope that helps!


  • 5.  RE: Failed to validate signature in trust-package

    Posted Aug 31, 2021 04:42 AM
    Hello Jacob,

    Thanks for your explanation that the upgrade will fix it.
    Upgrade will be planned.

    Regards,

    Henk