Hello Prem,
The separate upgrade for the Unified Agent application for the on premises proxy is not available at this time.
Issues related to the UA are a bit of a challenge to troubleshoot here on the forum as perhaps you do not want to share here trace file from the UA etc , btw this what support will ask to gather:
https://knowledge.broadcom.com/external/article?articleId=168727.
I would recommend the following at this time.
1. Make sure that PC was restarted after the UA was installed.
2. Make sure the UA is enabled Active, start a packet capture on the PC and try to access a web site like example.com, calculate how many seconds it took to load, then stop the pcap.
3. In the pcap see how much time has the transaction took between the dns query and the http request to example.com, and then how much time it took from the SYN to the HTTP 200 OK for the http request.
4. See if there is a DNS latency or a TCP Handshake latency, or a latency between the HTTP request and the HTTP 200 OK response.
Finding out where the delay is may bring us closer to the root cause.
I do hear what you are stating as when you disable the UA everything works fine, however in my many year of experience i have never seen the UA cause latency in browsing. However it is possible that there is a another application running on your computer and preventing the UA from operating properly.
Would suggest going down the list of running applications including the Antivirus or VPN client etc and disable them, to see if perhaps one of them is the causing the issue.
If none of the above perhaps helps , please log a technical case under the Broadcom Support Portal at
https://support.broadcom.com/Slava V
Original Message:
Sent: 08-13-2020 03:43 AM
From: Prem Gupta
Subject: Websites are very slow with unified proxy agent for web filtering
Hello,
We are using Unified proxy agent for web filtering for Home users on company provided laptop and done below step:
1: Prepare bundle of Unified Agent from on-premises bluecoat proxy ASG400 appliance including certificate and proxy IP.
2: Install this bundle exe on all home users laptop.
3: create policy in virtual policy manager for allowed category and Intranet URL's and Company VPN servers IP address and DNS.
4: once agent installed on home user's laptop and user connect the company VPN proxy agent successfully sync the policy from on premise proxy appliance.
5: unified proxy client download from the on premise ASG400 appliance and client version 4.7.1.188819
6: we don't have any cloud base proxy
Problem:
1: Web filtering works very very slow with Unified agent for Internet and Intranet both when we disable the agent everything is working fine.
2: How to upgrade unified agent version on ASG appliance and client machine
3: our company using 107.x.x.x public IP schema non route able over internet so looking agent which bypass our IPs so any services hosted on these IPs will not intercept by unified agent for filtering.
Please suggest if anyone faced similar issue and what would be solution also provide if any document / guide
Thanks,
Prem