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SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

  • 1.  SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

    Posted Oct 19, 2009 03:18 PM
    A small number of our SAV10.1 clients have blue screened (error in title) and the only fix is to uninstall and reinstall SAV.

    Question for the group: What would cause this particluar issue? I understand that there is limited info here, but I'm just looking for possible causes and not necessarily a definitive answer. (I'm hoping to get a copy of the BSOD dump file to figure out the exact cause)

    Thanks in advance!
    - J


  • 2.  RE: SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

    Posted Oct 19, 2009 03:25 PM
    Are these machines Dell Optiplex 745 ? 


  • 3.  RE: SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

    Posted Oct 19, 2009 03:27 PM

    Possibly - Is there a issue with this model?



  • 4.  RE: SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

    Posted Oct 19, 2009 04:38 PM

    Title: 'Some Dell computers cannot start in normal mode after installing Symantec AntiVirus 10.1'
    Document ID: 2006103112061748
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2006103112061748?Open&seg=ent


  • 5.  RE: SAV10.1.6.6010 - BSOD issue (DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS) with SAVRT.SYS

    Posted Oct 19, 2009 04:40 PM
    Also update the BIOS of the machine