Boot from USB (bootwiz) results in INFO Package Download: Finished for package, package status: Retrying

[Danny Post]

Hi there, 

I am experiencing some problems when trying to image a workstation by booting from USB generated with the bootwiz application. It starts up, connects to our NS and after that comes with an error where it says:

Package Download: Finished for package, package status: Retrying 

It makes a connection and I can ping the server.

Other clients that boot directly from network does not expierence this problem. It is only when I boot from the USB-stick.

[Sergei Zjaikin]

Please take a look into SMP*.logs located in x:\program files\symantec\deployment\logs in WinPE. There should be a reason why the package cannot be downloaded and pectagent is retrying

[Danny Post]

Hi There, 

This is the logs. It says it is missing the specific file, but when i look into the bootwiz folder on a nameserver, i can see the specific files.

<event date='10/12/2021 14:52:59.0300000 -08:00' severity='1' hostName='*****-36og3l0' source='PackageDownload' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1628' thread='1340' tickCount='2414046' >

  <![CDATA[Download package sources failed: Binary response validation failed: The system cannot find the file specified (0x80070002)]]>

</event>

<event date='10/12/2021 14:52:59.0300000 -08:00' severity='1' hostName='*****-36og3l0' source='PackageDelivery' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1628' thread='1340' tickCount='2414046' >

  <![CDATA[Error while downloading package: Binary response validation failed: The system cannot find the file specified]]>

</event>

<event date='10/12/2021 14:52:59.0300000 -08:00' severity='8' hostName='*****-36og3l0' source='PackageDownload' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1628' thread='1340' tickCount='2414046' >

  <![CDATA[Urgent download SLA remaining minutes: -1]]>

</event>

<event date='10/12/2021 14:52:59.0300000 -08:00' severity='4' hostName='*****-36og3l0' source='DownloadQueue' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1628' thread='1340' tickCount='2414046' >

  <![CDATA[Retry package: id={5067AB97-2265-4DFF-8231-BBD731FBE221} delay=60 secs at=10/12/2021 2:53:59 PM causedDelay=1 earliestRetryTime=

]]>

</event>

<event date='10/12/2021 14:52:59.0450000 -08:00' severity='4' hostName='*****-36og3l0' source='PackageDelivery' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1628' thread='1340' tickCount='2414062' >

  <![CDATA[End download for package:  {5067AB97-2265-4DFF-8231-BBD731FBE221}. Status: retrying. Downloaded 0 bytes at 0 bytes per second, used 0 bytes from cache]]>

</event>

<event date='10/12/2021 14:52:59.0450000 -08:00' severity='4' hostName='******-36og3l0' source='DSTasks' module='DeploymentSolutionAgent.dll' process='PECTAgent.exe' pid='1628' thread='1352' tickCount='2414062' >

  <![CDATA[Package Download: Finished for package '{5067ab97-2265-4dff-8231-bbd731fbe221}', package status: Retrying]]>

[Sergei Zjaikin]

The error "Download package sources failed: Binary response validation failed" is not about missing file on the server, it's about security - agent was not able to validate the signature of NS response. The response contained the package information.
How old is your USB boot image? The image contains communication profile for your NS server, which should be up to date, the profile contains some server security data. 

Another possibility is that you have NS hierarchy, there could be some scenarios leading to the problem. Have you got NS hierarchy?

[Danny Post]

The image was build less than a week ago with usb boot creator from altiris. Only 1 NS is in place so no hierarchy.

[Sergei Zjaikin]

Thanks! Please take a look into pectagent.log and smp*.log files for any errors or warnings during pectagent boot.
Errors and warnings are marked by tags severity='1'  and severity='2'  in SMP.log files.

[Danny Post]

pectagent.log

[2021/10/13 12:26:11.203 1664:1668 <TRC>] DSUniqueID: Failed to read value 'Value' from 'D:\Windows\AeXNSAgent.ini', error: The system cannot find the file specified (0x00000002)

SMP.log

<event date='10/13/2021 12:28:18.9730000 -08:00' severity='2' hostName='*****-18j6svc' source='SMAIO.WSTransport.COM' module='AeXNetComms.dll' process='PECTAgent.exe' pid='1664' thread='660' tickCount='157984' >

  <![CDATA[[261C5A20010, WS: 750] Failed to connect to 'https://<server>:443/Altiris/WebSockets' using '{245371D6-1C2F-4B64-99D6-6AE3F57B8B07}' connection profile, local SSL proxy is not available, error: The system cannot find the file specified (0x00000002)]]>

</event>

<event date='10/13/2021 12:28:18.9880000 -08:00' severity='2' hostName='*****-18j6svc' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1664' thread='660' tickCount='158000' >

  <![CDATA[Task Server Connection: Failed to establish persistent connection to TS at 'https://<server>:443/Altiris/WebSockets', error: The system cannot find the file specified (0x80070002)]]>

</event>

<event date='10/13/2021 12:28:24.9710000 -08:00' severity='1' hostName='****-18j6svc' source='PackageDownload' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1664' thread='472' tickCount='163984' >

  <![CDATA[Download package sources failed: Binary response validation failed: The system cannot find the file specified (0x80070002)]]>

</event>

<event date='10/13/2021 12:28:24.9710000 -08:00' severity='1' hostName='*******-18j6svc' source='PackageDelivery' module='AeXPackageDelivery.dll' process='PECTAgent.exe' pid='1664' thread='472' tickCount='163984' >

  <![CDATA[Error while downloading package: Binary response validation failed: The system cannot find the file specified]]>

</event>

[Sergei Zjaikin]

I'm sorry it took so long. If there is really only one error in pectagent.log, I'm afraid you will need to contact our official support. Some machine or WinPE specifics prevent pectagent.exe from reading our internal storage files.