Endpoint Protection

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  • 1.  Failed to install teefer driver

    Posted Jan 03, 2012 08:02 AM
      |   view attached

     

     
    on the Symantec Endpoint Protection Manager Console (SEPMC for short) > reports > Quick Reports  
      
    report type: System  
      
    Select a report: Top Clients That Generate Errors  
      
      
      
    "create report"  
      
      
      
    there it says that i have 1 server and 1 windows 7 pro. that has generated over 500 errors the last 24 hrs.  
      
    then I RDP over and check SEP  
      
    "View logs > Client management "view logs" > System logs" it says that it "Failed to install teefer driver" (se pic)  
      
      
      
    then to the questions.  
      
    is this an critical error? (SEP says so, but it does not affect anything obvious)   
      
    why over 500 errors in under 24 hrs?  
      
    and how to fix this problem? (restart is not working, neither is reinstalling SEP)  
      
      
      
      
      
    please help, thanks in advance.   
      
      
      
    miniene1


  • 2.  RE: Failed to install teefer driver



  • 3.  RE: Failed to install teefer driver

    Trusted Advisor
    Posted Jan 03, 2012 08:54 AM

    Hello,

    There are typically several reasons why teefer fails to install... the one that is most common is the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DevicePath is not correct (it must be a REG_EXPAND_SZ key)

    OR

    The Network Threat Protection driver normally loads after a reboot of the computer as a device driver. If the path to the location of the .inf file is not in the device path, the driver installation will fail.

    Could please try the Steps below to resolve the issue.

    1) Go to Add / Remove Programs and Highlight "Symantec Endpoint Protection" and Click on "Change"

    Uninstall Network Threat Protection

    Restart the machine

    Again, Go to Add / Remove Programs and Highlight "Symantec Endpoint Protection" and Click on "Change"

    Reinstall Network Threat Protection and Restart the machine again.

    2) Check the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DevicePath" the value should include %systemroot%\inf, if the entry is missing or blank, the data value should be added. A reboot is required for the change to take effect.

    http://www.symantec.com/docs/TECH94974

    3) TCP/IP and Windows networking must be installed and configured in order for the Teefer driver to be inserted into the IP stack.

    Install the Internet Protocol (TCP/IP) by clicking the "Install" button on the "General" tab of LAN properties. This will need the Windows CD ROM to complete the installation.

    http://www.symantec.com/docs/TECH131614

    Hope that helps!!



  • 4.  RE: Failed to install teefer driver

    Posted Jan 03, 2012 09:12 AM

    Teefer driver is for Network Threat Protection, have you selected NTP to be ionstalled it looks possible Driver conflict with NIC card drivers ..try repairing and rebooting