Endpoint Protection

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Mac OS Symantec extension warning

  • 1.  Mac OS Symantec extension warning

    Posted 09-09-2020 06:46 AM
    Hi,

    SEP clients with Mac OS keep getting this warning.
    Will there be an update from Symantec for SEP for the Mac OS update ?
    How do we resolve this warning ?

    Thanks,
    Lazada Secops
    Mac os Extension warning


  • 2.  RE: Mac OS Symantec extension warning

    Posted 09-10-2020 12:34 PM
    This happened pre Catalina, too.  Before Big Sur is released, I'm sure there will be a new SEP/SEPM version to upgrade to.

    Gary

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    Gary
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  • 3.  RE: Mac OS Symantec extension warning

    Posted 09-11-2020 11:40 AM
    How frequent are these pop-up warnings?


  • 4.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 10-04-2020 11:05 PM
    Apple shows this warning every 30 days. RU1 will have a system extension and replaces the old kernel extension.

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    Sr Manager, Product Management
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  • 5.  RE: Mac OS Symantec extension warning

    Posted 10-05-2020 12:16 AM
    When will SEP 14.3 RU1 be released. Also what do I need to do to ensure that the latest release is applied to all clients?

    Thanks,
    Poonam


  • 6.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 09-11-2020 03:26 PM
    Yes, SEP 14.3 RU1 will address this.

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    Product Management
    Broadcom
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  • 7.  RE: Mac OS Symantec extension warning

    Posted 10-15-2020 11:03 AM
    Do you have a release date for SEP 14.3 RU1 ?


  • 8.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 10-15-2020 11:07 AM
    THE current ETA is mid to late November.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 9.  RE: Mac OS Symantec extension warning

    Posted 10-15-2020 11:19 AM

    Thanks John.

    Will the current version of SEP work on Macs running Big Sur? Or do we have to wait until 14.3 RU1  comes out? Just trying to lay out our upcoming plans for Mac users.


  • 10.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 10-15-2020 11:33 AM
    14.3 RU1 will be the first version offering support for Big Sur.





  • 11.  RE: Mac OS Symantec extension warning

    Posted 16 days ago
    Any update on this since macOS 11 Big Sur is set to launch tomorrow?


  • 12.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 16 days ago
    Once we get the release build, we will need to spend sometime validating with RU1, I'm targeting early Dec.

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    Sr Manager, Product Management
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  • 13.  RE: Mac OS Symantec extension warning

    Posted 15 days ago
    Is there a beta version ?


  • 14.  RE: Mac OS Symantec extension warning

    Posted 14 days ago
    Is there a subscription or link where we can get notified of when the client is released?  I show 14.3 Build 82 on our Mac's currently.   Haver told users to not upgrade to Big Sur,    Will clients be upgraded automatically, or will a new download need to be done and manually run on clients?

    Thanks much!


  • 15.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 14 days ago

    Hello All,

    There is not a Beta version.  

    Mike, are you running SES or on prem SEP?

    Thanks,



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 16.  RE: Mac OS Symantec extension warning

    Posted 14 days ago
    We are recently migrated from the old Symantec Cloud portal, the I think it's called SES.

    Mike


  • 17.  RE: Mac OS Symantec extension warning

    Posted 14 days ago



  • 18.  RE: Mac OS Symantec extension warning

    Posted 14 days ago
    Thats at least the first error from current clients.


  • 19.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 14 days ago
    Ok. So once 14.3 RU1 is available for SES it will depend on how you have your System Policy configured for Auto-Upgrades.  If set to Latest Release then your clients will get the build automatically.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 20.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 14 days ago
    Actually, it looks like Auto-upgrade is for Windows Only. So you would need to deploy the new package via another means once it becomes available.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 21.  RE: Mac OS Symantec extension warning

    Posted 14 days ago

    Ok sounds good.  How will admins like us get notified once the new package is available? Is there a subscription we should be on? I think I'm on all the ones for Endpoint Protection etc.

     

     

     

     

     

     

     

     

     

     

    Mike Presseau

    Senior SecOps Engineer

    Cazena

    603-289-8501

    mpresseau@cazena.com

    signature_563805247

    cazena.com

    signature_1088336711

     






  • 22.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 14 days ago
    I am personally not sure about the Notifications.  You can monitor Techdocs site here:  https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Release-Notes/what-s-new-in-v131030836-d4161e12465.html

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 23.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 14 days ago
    I made a mistake regarding SES Cloud 14.3 RU1 for Mac. ETA is late December/ early January at this time.  You could run on prem 14.3 RU1 once that releases late November though.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 24.  RE: Mac OS Symantec extension warning

    Posted 11 days ago
    Any update on when a version that supports BigSur will be available please.   is it confirmed as 14.3 RU1  ?


  • 25.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 11 days ago
    Simon,  BS it's confirm for RU1, unless along the way we found something glaring. :)

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    Sr Manager, Product Management
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  • 26.  RE: Mac OS Symantec extension warning

    Posted 11 days ago
    Curious - Big Sur was in beta for long.  Why did Symantec do a testing all along that a version could have been released alongside the BigSur release. 







  • 27.  RE: Mac OS Symantec extension warning

    Broadcom Employee
    Posted 11 days ago
    Ajay, with each beta cycle, we found defects which can be either OS or in our code. Once we get the released version, we start our persistency tests. Just like any OS, patch or application releases, this takes time before releasing.

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    Sr Manager, Product Management
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  • 28.  RE: Mac OS Symantec extension warning

    Posted 3 days ago

    Hello,

    Is there a confirmed release date for 14.3 RU 1. Currently we are facing multiple and frequent MAC OS crash issues which are linked to SEP 14.2
    Mac endpoints with SEP 14.3.510 are stable. Is this a known issue with SEP ?

    Will this issue be fixed in 14.3 RU1 ?

    Thanks,
    PK