Thank you Igor.
and you might know why another Ubuntu 16.04 is having the same issues?
it's connection to device
it's download bootstrap
and then fails on installation.
(we tried giving logged in user ROOT permissions, same end result = failed).
we don't fully understand what is missing.
and doubled checked: machine does see NS FQDM.
ACTIVE SHELL IS /bin/bash END
]0;user@hostname: ~user@hostname:~$ id; echo ERROR=$?
uid=19759(user) gid=1000(user) groups=1000(user),0(root),4(adm),24(cdrom),27(sudo),30(dip),46(plugdev),113(lpadmin),128(sambashare),129(wireshark),134(libvirtd),1001(admin),33869(mwg)
ERROR=0
]0;user@hostname: ~user@hostname:~$ sudo -s
]0;root@hostname: /home/userroot@hostname:/home/user# user: command not found
]0;root@hostname: /home/userroot@hostname:/home/user# echo ACTIVE SHELL IS $SHELL END
ACTIVE SHELL IS /bin/bash END
]0;root@hostname: /home/userroot@hostname:/home/user#
]0;root@hostname: /home/userroot@hostname:/home/user# ps -ef | grep -v grep | grep aex-bootstrap-linux; echo ERROR=$?
ERROR=1
]0;root@hostname: /home/userroot@hostname:/home/user# ps -ef | grep -v grep | grep AltirisAgentInstaller.bin; echo ERROR=$?
ERROR=1
]0;root@hostname: /home/userroot@hostname:/home/user# dpkg-query -W -f='${Version}\n' aex-nsclt; echo ERROR=$?
dpkg-query: no packages found matching aex-nsclt
ERROR=1
]0;root@hostname: /home/userroot@hostname:/home/user# mkdir -p /opt/altiris/notification/nsagent; echo ERROR=$?
ERROR=0
]0;root@hostname: /home/userroot@hostname:/home/user# cd /opt/altiris/notification/nsagent; echo ERROR=$?
ERROR=0
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# umask 077; echo ERROR=$?
ERROR=0
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# chown 'user' /opt/altiris/notification/nsagent; echo ERROR=$?
ERROR=0
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# rm -f aex-bootstrap-linux; echo ERROR=$?
ERROR=0
// Uploading 'aex-bootstrap-linux' file using 'scp' source='C:\Program Files\Altiris\Notification Server\NSCap\Bin\Unix\AgentInstall\Linux\x64\o11xilsy.0d0' target='/opt/altiris/notification/nsagent/aex-bootstrap-linux'.
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# find /opt/altiris/notification/nsagent/ -name aex-bootstrap-linux; echo ERROR=$?
/opt/altiris/notification/nsagent/aex-bootstrap-linux
ERROR=0
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# chown 'root' /opt/altiris/notification/nsagent; echo ERROR=$?
ERROR=0
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# chmod 755 aex-bootstrap-linux; echo ERROR=$?
ERROR=0
// Performing SHA 256 sum integrity check and checking connectivity with NS.
// Command './aex-bootstrap-linux -- -checkpackage -selfcheck aex-bootstrap-linux c2efffcca272ad49cc245c6c2b4bf8f132d62c28aff0f39ee137738b6d7ab20f' threw an exception: 'Connection terminated because of inactivity for 60 seconds.'
]0;root@hostname: /opt/altiris/notification/nsagentroot@hostname:/opt/altiris/notification/nsagent# Connection terminated because of inactivity for 60 seconds.
thanks,
Hagai Nachmani
Original Message:
Sent: 07-09-2020 07:39 AM
From: Igor Perevozchikov
Subject: Agent installation on Ubuntu 20.04
According to list of OS client support for upcoming 8.5 RU4 release, Ubuntu 20.04 isn't officially supported
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/it-management-suite/8-5/Platform_and_OS_Support_1/client-management-suite-v120882208-d780e23719/client-os-support-matrix-v132626715-d780e25881.html
There is a KB about same error message that you have mentioned above, but in case of Agent push to MacOS:
https://knowledge.broadcom.com/external/article/169629/agent-push-to-mac-failed-with-an-error-e.html
------------------------------
Software QA Engineer 3
Broadcom Inc.
Original Message:
Sent: 07-09-2020 05:16 AM
From: Hagai Nachmani
Subject: Agent installation on Ubuntu 20.04
Do we have any estimation when will it be supported? (will it be available on the 8.5 RU4).
thanks,
Hagai Nachmani
Original Message:
Sent: 07-09-2020 04:02 AM
From: Igor Perevozchikov
Subject: Agent installation on Ubuntu 20.04
Yeap, I meant that client machine can see NS machine by its FQDN in network.
Actually 20.04 version isn't supported yet, you can check Client OS Support matrix
https://knowledge.broadcom.com/external/article/181899/symantec-management-platform-and-altiris.html
------------------------------
Software QA Engineer 3
Broadcom Inc.
Original Message:
Sent: 07-08-2020 02:12 PM
From: Hagai Nachmani
Subject: Agent installation on Ubuntu 20.04
could you please elaborate how to achieve / check such thing?
the machine can ping, and has DNS, and can reach the NS using FQDN.
both 18.04 and 20.04 sit on the same subnet, on same hardware.
only different is the OS version.
when you say "properly see", what do you mean?
thanks,
Hagai Nachmani
Original Message:
Sent: 07-08-2020 12:29 PM
From: Igor Perevozchikov
Subject: Agent installation on Ubuntu 20.04
Make sure that affected Ubuntu machine 20.04 can properly see your NS machine by NS FQDN.
------------------------------
Software QA Engineer 3
Broadcom Inc.
Original Message:
Sent: 07-08-2020 11:49 AM
From: Hagai Nachmani
Subject: Agent installation on Ubuntu 20.04
hello,
trying to install agent on 2 Ubuntu machine:
1x 18.04 - works great
1x 20.04 - fails.
error given is:
ERROR: Failed to download NS certificate from supplied URL: 'http://NS.domain.com:80//Altiris/UnixAgent/DownloadNSPublicHttpsCertificate.aspx'.
Must provide either install XML in current working directory,
or run correct bootstrap file with embedded install XML,
or specify NS/URL parameter.
does someone knows why or what is needed to be done? (i checked the 2 " // " - they are ok, and working great on the 18.04).
also, since the ITMS version is 8.5 RU3 - if forced install manually from the agent console it detects 20.04 as an unsupported linux version.
please help?
tnx
Hagai Nachmani