Hi,
What version of SEP you are using? Some issues like this been fixed in MR4MP2. Do you know when DWH files been generated? For example: once got new definitions or during scheduled scan etc?
- Disable rescanning of quarantine upon receipt of new virus definitions.
- Ensure no process or services (such as Windows Indexing Service for example) can access/monitor our files.
- Ensure that the %TEMP% folder is not open during the receipt of virus definitions and scanning of the quarantine.
- Restart in safe mode, deleting DWH files in the temporary folder, cleaning the quarantine folder.
You can try the following as well:
:: For a Stand Alone client or a Single system ::
1) Check for a Process DWHWIZARD.EXE in Processes and End that Process
2) Run SymDelTemps and delete all the TMP Files (During Manual removal if you get any Error Message stop the SMC Service)
3) Delete all the Existing Virus Definitions and run a Repair for SEP
4) Update SEP using Intelligent Updater or run Liveupdate (LUALL.EXE)
:: For a Network with multiple systems ::
1) Open Symantec Endpoint Protection Manager
2) Goto Policies
3) Select Antivirus and Antispyware Policy
4) Select Quarantine
5) Click on the Cleanup Tab
6) Under Quarantined Files check mark "Delete oldest file to limit folder Size at ( X ) MB (Instead of X mentioned the Size of Quarantine Folder you would like to use)
This issue will be fixed in Ru6 MP1