Endpoint Protection

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New risk event does not get cleared

  • 1.  New risk event does not get cleared

    Posted 11-08-2019 05:50 AM

    Hello,

    did anyone ever face the problem that a risk event keeps coming up via email but the actual file has been quarantined long time ago and running a full scan does not find anything? The event seems to be stuck somewhere in the database and is not cleared.

    Any ideas?

    Thanks in advance.



  • 2.  RE: New risk event does not get cleared

     
    Posted 11-08-2019 05:56 AM

    Is the SEP client communicating back to SEPM server OK?



  • 3.  RE: New risk event does not get cleared

    Posted 11-13-2019 10:05 AM

    Yes, communication is working fine.



  • 4.  RE: New risk event does not get cleared

    Posted 11-13-2019 10:29 AM

    Please try deleting the old notification and creating a new notification with same conditions.