Scanner High Disk Utilization

[Sulman Mushtaq Mushtaq Hussain]

Hello everyone. My SMG 7.1 scanner only virtual appliance disk utilization is around 70 GB. I have tried to free some disk space by running the below commands but it didn't free any space. Are there any additional commands which I need to run?

1)  "delete cores"

2) delete scannerlogs

3) delete sudata

Thanks in advance. 

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Symantec Enthusiast
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[Steven R]

This document is where I would start looking to clear disk space on the gateway.

Free up disk space on Messaging Gateway appliances

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Strategic Support Engineer
Broadcom
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[Sulman Mushtaq Mushtaq Hussain]

Steven I already followed this steps and performed the commands which are mentioned in the scanner section of this KB.

It didn't work out. The Disk utilization is still the same, it didnt free up.

What do I need to do next? 

Appreciate your feedback and suggestions. Thanks

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Symantec Enthusiast
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[Steven R]

Have you run "list -t" to list the largest files available to delete on the filesystem?

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Strategic Support Engineer
Broadcom
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[Sulman Mushtaq Mushtaq Hussain]

Steven, if the retention period/logging for Message audit logs on the scanners is configured for 100 days (assuming there are around 5k-10k emails daily), do you think that that the disk utilization for scanner would be around 65-70GB?


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Symantec Enthusiast
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[Sulman Mushtaq Mushtaq Hussain]

@@Steven R I would highly appreciate if you can please reply to the below comment. Thanks

​If the retention period/logging for Message audit logs on the scanners is configured for 100 days (assuming there are around 5k-10k emails daily), do you think that that the disk utilization for scanner would be around 60-70GB?

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Symantec Enthusiast
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[Thomas Anderson]

Probably not a good idea to have the retention period that high, but doing a rough 

"guestimate", assuming a MAL record is 200 bytes, assume 10 records cut per email as it flows through the system, you get something like:

200 x 10 x 10,000 x 100 = 2 billion, so round it up to 2 gig.

What else have you looked at?  Mail queue sizes?  content quarantines?  informational folders?  What were the results of the command he asked you to run?

BTHW:  it is a national holiday today and tomorrow in the US and this is an informal forum, where we all, voluntarily, try to help each other out.  

If this is a serious issue for you, then you really should open a support ticket, where there are SLAs guaranteeing response time, etc, etc.

[Sulman Mushtaq Mushtaq Hussain]

Apparantly log files were the culpurit ( /data/logs/)

When we run the command delete alllogs it cleared up around 50 GB.

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Symantec Enthusiast
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[Henry Diaz]

Hi,

 

Execute for SSH in Scanner:

 

delete mallogs

 

delete cores

  

delete scannerlogs

  

delete sudata

  

list -t

 

 

& Ready!!!

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