Endpoint Security Complete

 View Only

  • 1.  SES client cannot register to cloud

    Posted Oct 12, 2021 08:05 AM
    Hello,

    New SES 14.3 RU3 client cannot register/enroll to cloud (application error : 14):



    CleanWipe and reinstall did not help. Any ideas?

    Vladimir


  • 2.  RE: SES client cannot register to cloud

    Broadcom Employee
    Posted Oct 12, 2021 12:40 PM

    I would run through these tests to see if something in the environment is blocking access to our URLs

    https://knowledge.broadcom.com/external/article?articleId=221136



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Endpoint Security Division (SES)
    Broadcom Software
    ------------------------------

    Original Message


  • 3.  RE: SES client cannot register to cloud

    Posted Oct 12, 2021 12:58 PM
    There are over 100 other laptops and desktops in the same environment working ok with new version of agent. This started with two new clients, from yesterday.

    Vladimir
    --
    Vladimir Vučinić
    manager
    Net++ technology d.o.o.
    Otokara Keršovanija 11/39, 11000 Beograd, Srbija
    Tel. +381 11 3699967, +381 11 4536090
    Mob. +381 63 245250

    Sorry for typos, sent from mobile device.



    Original Message


  • 4.  RE: SES client cannot register to cloud

    Posted Oct 13, 2021 02:47 AM
    All tests are OK:



    Vladimir
    Original Message


  • 5.  RE: SES client cannot register to cloud

    Posted Oct 21, 2021 02:44 AM
    We managed to pinpoint the issue, it is CA root certificate (from local, country, CA). When this CA root certificate is added to PC it can not communicate to ICDm, after removal of certificate SES can communicate with ICDm (cloud)? 

    How strange is this?

    Problem is, customer needs this certificate installed - any ideas what to do?

    Vladimir
    Original Message