AGAIN MANY PCS SHOWING NOT COMPUTED IN THE PORTAL

[mjohn007]

AROUND 3 AM CST LAST NIGHT PCS WENT INTO  "NOT COMPUTED" STATUS WITH OF REASON OF "NO ERRORS".  ANYONE AWARE OF BACK END PROBLEMS AGAIN WITH SYMANTEC?

FROM THE PC WE CAN RUN  LIVE UPDATE AND THE PC SHOWS ALL GREEN LOCALLY ON THE PC.

------------------------------
Continental Motors
------------------------------

[mjohn007]

BTW - Support has no idea they are poiting back to us. 
 But this is happening to PCS in different cities, with different firewalls and ISP providers, etc.  Nothing changed in our environment.  It is odd that at 3:01 am cst I see my playbooks other modification in my policies at that time.  My IT staff do not work overnight.  It is something with Broadcom not on the customer end.

------------------------------
Continental Motors
------------------------------

[Tim Hanna]

Us too. About 75% of ours say "Not Computed." I can't confirm or deny the timing you noticed of when this started.
Maybe the OS is preventing the communication?

[mjohn007]

Our "Not Computed" percentage is up 83% of the installed PCs.

------------------------------
Continental Motors
------------------------------

[John Owens]

Case number?

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[Graham Hooley]

We are also seeing this same issue 75% of our devices are shown as Not Computed No errors!

[mjohn007]

Hi John,

The case is 32740195

Mark J. 
 

[John Owens]

I have requested the case be advanced.

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[John Owens]

If any of you have cases open please let me know.

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[John Owens]

Hi All,

Symantec Endpoint Security Status - Some clients showing "Not Computed" status (broadcom.com)

Working on a fix for this.

Thanks,

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[Graham Hooley]

Hi John,

We have a case open (#32742512) at the moment.​

[John Owens]

Thank you. Please monitor https://endpoint-security.status.broadcom.com/incidents/9rkyg1ngdkrt?fireglass_rsn=true# for updates for this issue.

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[mjohn007]

Hi John,

 

FYI - I know you said it would take a awhile for the fix to propagate as of 8:34 cst we are at 262 up from 261 as not computed.

 

What would be the expected timeframe to see the counts start to drop?

 

Mark J.

 

[mjohn007]

FYI

Broadcom stated the fix went into production yesterday and for me to monitor

As of 11 am cst no change in the not computed status still at 261 PCs.

Mark J. 
 

[John Owens]

Fix will take a few days to propagate to all systems.

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------

[mjohn007]

The Not Computed issue cleared for us as of this morning.

 

Mark J.

 

[Tony Stone]

Still showing not computed here on most endpoints

[John Owens]

Hi Tony,
Please give it more time. 

------------------------------
John Owens
Strategic Support Engineer | Symantec Enterprise Division (SED)
Symantec
United States
------------------------------