Hi Mike,
Please follow the steps:
1. login on
Support page with your primary mail id
2. click on Symantec Enterprise Security
3. Click on My Tools Menu button and click on Site Access Request
4. Enter your subscription details with Site ID on Support Site Access tab and then Submit.
5. after this you will get a mail and get your site id in Admin Access Tab.
6. Enable it .
after this process you will be able to login on your new portal
https://sep.securitycloud.symantec.com/.
------------------------------
Paramjeet Sharma
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Original Message:
Sent: 11-22-2020 04:17 PM
From: Mike Lehmann
Subject: How to update subscription/license on SESE portal
Can anyone tell me how to update the subscriptions/License on on the https://sep.securitycloud.symantec.com portal?
There used to be an ADD/Del license button on the settings/subscriptions page but this is no longer there, something has changed with the portal layout. I have new .SLF files but I can't find on the portal where to update them.
I've tried logging a ticket with support but they have no idea about this product and are sending me instructions to update an on-prem SEPm server which is not my issue
thanks