I'm having issues as well.
I purchased new licenses just before the buyout for SBE but when I seen my broadcom account its showing I don't have the cloud licenses.
I don't have an on-prem setup so right now I'm looking at this thinking seriously broadcom expects me to completely transfer all of my users over to a on-prem setup when I went with the cloud to get away from it.
I noticed the SBE licenses for download are blank for me, but the SEP isn't. Checked the invoice and I was billed for Cloud licenses SBE. I'm so confused with this whole migration, pretty sloppy from the end user perspective.
Update: Just wanted to give an update. I finally have everything sorted out, this is a tricky one. My particular issue was my old Symantec account had two administrators (one was demoted but couldn't be removed from the account). The other (my personal account) was migrated over to the new broadcom system through the migration process (No issues). Once the licenses were applied, they were assigned to the retired account and not to my migrated account. So I had to go through a very long process to bring over the retired account and promote my personal account as the full "site" admin. Long story short, my issue was resulted from a primary account holder on Symantec's system that wasn't my primary admin account.
After having my issue escalated from tech support to which ever department handles licensing we've managed to fixed the issue.
Now I'm left with having two separate accounts that I either have to manage or figure out how to retire one. Very confusing process to get to this point but I think now that its over, it should be very painless and straight forward.
Original Message:
Sent: 03-10-2020 05:13 PM
From: Chris Wood
Subject: Transitioning to SES
I've just read the news that customers with expiring licenses will have them extended until the 15th May to help with transition. I wonder if anyone from Broadcom would like to advise what we are supposed to do for customers during the transition period for customers who require new licenses.
I have been trying to purchase new licences for customers through distribution for the past two months and keep getting told that the Broadcom systems are not ready. I can see now that this was just a stalling tactic as the product was going to be dropped.
I and and many other Partners are trusted by our Customers to keep them protected and not leave them in limbo like Broadcom seem happy to do.