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Error WinInet error -9

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  • 1.  Error WinInet error -9

    Posted 11-01-2012 03:13 AM
      |   view attached

    Dear Team,

    The Sep 12.1 client on windows 7 machine is not getting updated. Please assist with resolution

    Attachment(s)



  • 2.  RE: Error WinInet error -9

    Posted 11-01-2012 04:32 AM

    Hi,

    How many system not update ?

    client areonline or offline ?

    can you post the sylink logs?

    also check communication

    http://www.symantec.com/docs/TECH95789

    If definitions are corrupted, check this article

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

    OR

    How to update definitions for Symantec Endpoint Protection using the Intelligent Updater

    http://www.symantec.com/docs/TECH102606

     

     



  • 3.  RE: Error WinInet error -9

    Posted 11-01-2012 04:39 AM

    Hi,

    As per screenshot client is in offline status.

    What is the location for Sylink.xml in Symantec Endpoint Protection 12.1?

    http://www.symantec.com/docs/TECH165055

    Can you replace sylink.xml of affected windows 7 machine & check?

    Restoring communication to clients with a new Sylink.xml file

    http://www.symantec.com/business/support/index?page=content&id=TECH106288



  • 4.  RE: Error WinInet error -9
    Best Answer

    Posted 11-02-2012 02:02 AM

     

    try re-installing the SEP and see if the client comes back.

     

    or

    This is a general error message indicating that communication with the server failed. Run the Symantec Endpoint Protection Support Tool to diagnose the problem.



  • 5.  RE: Error WinInet error -9

    Posted 11-02-2012 04:32 AM

    Hi,

    I think the Wininet.dll file is missing on the C:\Windows\System32 folder.

    If the file is missing restore it to system32 folder --> reboot

    Do a repair installation of SEP then once again reboot the machine.

    See if it helps!



  • 6.  RE: Error WinInet error -9

    Posted 11-02-2012 08:35 AM

    Hi

    Please replace the Sylink.xml

    Regards