Dear Team,
The Sep 12.1 client on windows 7 machine is not getting updated. Please assist with resolution
Attachment(s)
Hi,
How many system not update ?
client areonline or offline ?
can you post the sylink logs?
also check communication
http://www.symantec.com/docs/TECH95789
If definitions are corrupted, check this article
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/business/support/index?page=content&id=HOWTO59193
OR
How to update definitions for Symantec Endpoint Protection using the Intelligent Updater
http://www.symantec.com/docs/TECH102606
As per screenshot client is in offline status.
What is the location for Sylink.xml in Symantec Endpoint Protection 12.1?
http://www.symantec.com/docs/TECH165055
Can you replace sylink.xml of affected windows 7 machine & check?
Restoring communication to clients with a new Sylink.xml file
http://www.symantec.com/business/support/index?page=content&id=TECH106288
try re-installing the SEP and see if the client comes back.
or
This is a general error message indicating that communication with the server failed. Run the Symantec Endpoint Protection Support Tool to diagnose the problem.
I think the Wininet.dll file is missing on the C:\Windows\System32 folder.
If the file is missing restore it to system32 folder --> reboot
Do a repair installation of SEP then once again reboot the machine.
See if it helps!
Hi
Please replace the Sylink.xml
Regards