Protection Engine for Cloud Services

Why SPE Doesn't detect virus in Office files

  • 1.  Why SPE Doesn't detect virus in Office files

    Posted 02-13-2020 11:20 AM


    We as a user have a licensed version of SPE which we have installed in Windows Server 2012 Server.

    We are using .Net Library of Symantec to send File for scanning. When we were testing out the solution we came to know that the Syamntec is not detecteing virus MS office files. We are using stand EICAR test files for the testing. Normal EICAR .txt files are dtected as a threat by syamntec and the ScanResult object gives out proper message.


    But incase of EICAR MS Office files send to Symantec, server the responds as file not infected. The ScanResult object from Symantec says a proper connection to server is establised (ERR_CONN_SUCCESS) but just that file is not infected. The same file is flagged by my local laptop McAfee as infected.


    Server Installed : Windows Server 2012

    SPE Version : 8.0


    In Symantec Console settings, set to scan all files & Bloodhound level is Medium


    Could you please let us know what could be the possible issue over here and Could you also send out some Sample test file of all file types which can be tested.


    It would be really great if you could respond ASAP, because our production deployment is waiting on this.


    Thanks & Regads

    Rahul S