Endpoint Encryption

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  • 1.  Will the PGP block windows updates?

    Posted Jan 21, 2020 06:04 AM

    Hi All,

     

    We are using Symantec desktop encryption version 10.4.2 MP2.

    I have a question :

    Will PGP block the microsoft updates installation??

    some of our AD persons are saying PGP is blocking this updates being installed

    Thanks



  • 2.  RE: Will the PGP block windows updates?
    Best Answer

    Posted Jan 22, 2020 03:40 AM

    It depends what update you're trying to apply.  It should not affect minor updates, but the major ones (say from 1809 to 1909) are known to fail, and is expected.  See the below article about this:

    TECH234498
    Unable to apply Windows 10 Major Updates on systems Encrypted with Drive Encryption 10.3.2 MP10 and above or Endpoint Encryption 11.1.0 and above
    Last Updated May 22, 2018
    https://www.symantec.com/docs/TECH234498

    This issue is resolved in later versions, but you do need to follow specific steps to allow Windows to do its thing.

    For your version, you can follow the below article to upgrade Windows:

    HOWTO128174
    How to upgrade computers encrypted with Symantec Encryption Desktop to a Windows 10 release
    Last Updated December 17, 2019
    https://www.symantec.com/docs/HOWTO128174

    If you upgrade to 10.4.2MP3 or later however, you can set a simple flag that allows Windows to perform the upgrades itself:

    TECH255563
    Updating computers encrypted with Symantec Encryption Desktop automatically to a Windows 10 feature update
    Last Updated July 31, 2019
    https://www.symantec.com/docs/TECH255563