File Share Encryption

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  • 1.  MS december security update KB4054518 breaks opening office documents

    Posted Dec 14, 2017 05:39 AM
    After installation of the december KB4054518 (Monthly Rollup), opening office documents from a encrypted fileshare is broken.


  • 2.  RE: MS december security update KB4054518 breaks opening office documents

    Posted Dec 18, 2017 04:13 PM

    I ran into the same problem too. I was able to open PDFs. So I had to un-install KB4054518 to resolve my problem. This was of course after trying to repair office, which did not work, then tried re-installing Office on another system, again, did not work. Removing the KB was the only fix so far.

    Hopefully a fix will come soon.

    OS Win 7 Pro

    Office 2010 Pro and 2016 Pro



  • 3.  RE: MS december security update KB4054518 breaks opening office documents

    Posted Dec 30, 2017 04:50 PM

    I have the same problem. Win 7 Pro SP1, Office 2016 64 bit. I had Symantec Encryption Desktop 10.3.1 and tried upgrading to 10.3.2 but it didn't help.



  • 4.  RE: MS december security update KB4054518 breaks opening office documents

    Posted Jan 03, 2018 09:55 AM

    We have the same problem - Win 7 Pro SP1, Office 2013 64 Bit. Using Encrypytion Desktop 10.4.  Uninstalling the MS update works but we automatically update - need a fix!



  • 5.  RE: MS december security update KB4054518 breaks opening office documents

    Posted Jan 04, 2018 05:30 AM

    We ran into the same problem with Windows 7, Office 365 - 32bit and Encryption Desktop 10.4.1. After uninstalling the KB4054518 everything was working again. But this is no solution - we need to update Windows eventually.

    According to some other posts this behaviour occurs also with Windows 10 after an update in October 2017.

    https://www.symantec.com/connect/forums/encryption-desktop-office-file-open-failures-after-kb4041691



  • 6.  RE: MS december security update KB4054518 breaks opening office documents

    Posted Jan 04, 2018 11:09 AM

    Just check this latest Howto/KB which was released on 22th december describing the problem and workaround. i had raised a ticket aswell and was provided with that link within 10minutes 

     

    Cannot open FileShare protected documents after Windows cumulative updates are installed
    TECH248240 December 22nd, 2017 http://www.symantec.com/docs/TECH248240

     

    Regards

    ben