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14.3 RU1 no macos 11 support ?

  • 1.  14.3 RU1 no macos 11 support ?

    Posted Dec 04, 2020 09:10 AM
    Edited by sysadmin thevalley Dec 04, 2020 09:10 AM
    What's new for Symantec Endpoint Protection 14.3 RU1? (broadcom.com)

    from the release notes :

    • The Mac client supports macOS 10.15.7.


    Any info when macos 11 will be supported ?


  • 2.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Dec 04, 2020 10:07 AM
    Looking into this. Big Sur (11.x) will be supported by 14.3 RU1.  Looks like a documentation error.  I will post when I have more information.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 3.  RE: 14.3 RU1 no macos 11 support ?

    Posted Dec 04, 2020 11:25 AM
    Hi John,
    Regarding the removal of support for macOS 10.13 (High-Sierra), will an older agent (14.3-MP1) still function on this OS when the console is updated to 14.3 RU1? We'll be retiring the older devices that can't be updated to at least Mojave (10.14) but this will take some time.


    Client and platform updates
    • The Windows client supports Windows 10 20H2 (Windows 10 version 2009).
    • The Mac client supports macOS 10.15.7.
    • Moved the legacy Mac client installation packages to the Additional Packages folder.
    Features Removed
    • The Mac client no longer supports macOS 10.13.


    ------------------------------
    Tom Napier
    Lead Analyst
    End-user Technology Group
    CBC/Radio-Canada
    ------------------------------



  • 4.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Dec 04, 2020 11:33 AM
    Older builds of SEP 14.x will be able to communicate and be managed by a 14.3 RU1 SEPM

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 5.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Dec 04, 2020 11:38 AM
    Documentation is being corrected to show support for macOS 11 Big Sur.  Should be published shortly.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 6.  RE: 14.3 RU1 no macos 11 support ?

    Posted Dec 07, 2020 04:05 AM
      |   view attached
    So SEP_Cloud_package.zip is supposed to be compatible with macos 11.0.1 ?
    When I try to run this package I get this error.

    ------------------------------
    The Valley
    ------------------------------



  • 7.  RE: 14.3 RU1 no macos 11 support ?

    Posted Dec 07, 2020 10:57 AM
    Any word on when the other language versions will be released for 14.3 RU-1? I just downloaded the English version, however we also need the French language agents too. Is there an Updated ETA for the cloud version? We wanted to test it with Macintosh devices (Big Sur).



    ------------------------------
    Tom Napier
    Lead Analyst
    End-user Technology Group
    CBC/Radio-Canada
    ------------------------------



  • 8.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Dec 07, 2020 10:58 AM
    Eta is by end of day today. 






  • 9.  RE: 14.3 RU1 no macos 11 support ?

    Posted Jan 19, 2021 03:58 PM
    I get the same error message.  When will support for macOS Big Sur be available?


  • 10.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Jan 19, 2021 04:01 PM
    Are you running SES or On Prem SEP?

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 11.  RE: 14.3 RU1 no macos 11 support ?

    Posted Jan 20, 2021 04:20 PM
    Edited by Jose Armenteros Jan 20, 2021 04:22 PM

    We are running SES.

     

    José Miguel Armenteros

    Gráficos Ferrua Elmúdesi, S.A.






  • 12.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Jan 20, 2021 04:24 PM
    14.3 RU1 for SES will be available end of January. 






  • 13.  RE: 14.3 RU1 no macos 11 support ?

    Posted Jan 20, 2021 04:31 PM
    Edited by Jose Armenteros Jan 20, 2021 04:31 PM
    Thanks John.  Will there be any notification to users?  Is there any subscription for receiving news of the 14.3 RU1 for SES availability?

    ------------------------------
    Jose Miguel Armenteros
    Graficos Ferrua Elmudesi
    ------------------------------



  • 14.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Jan 20, 2021 04:47 PM

    Hi Jose,
    I am not sure on Notifications. Once it is available you will get a prompt when you login to SES Portal though.  I will update this thread as well once it is released.



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 15.  RE: 14.3 RU1 no macos 11 support ?

    Posted Jan 21, 2021 03:20 PM
    I do not understand why it has taken so long to get a release out for big sur. The general release was on November 12, 2020, and it was announced on June 22, 2020. 

    With the availability of public betas, and I am sure that Symantec gets access to private developer betas. This is 100% unacceptable.


  • 16.  RE: 14.3 RU1 no macos 11 support ?

    Posted Jan 22, 2021 08:52 AM
    I have opened a supportcase in december after openings this forum thread but only yesterday got an official answer the current cloud client is not support on big sur. (even if the release notes tell me it is supported)

    Also 10.15.7 macos with current cloud symantec have a lot of issues...
    Suddenly popups asking for a reboot, after which the popups shows again.
    Which required a uninstall/reinstall to fix.

    And reading about the cisco anyconnect issues.
    We are already looking for other antivirus tools.

    ------------------------------
    The Valley
    ------------------------------



  • 17.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 01, 2021 07:03 AM
    Good morning,

    The end of January has already passed, is 14.3 RU1 for SES available?

    José Miguel Armenteros
    Gráficos Ferrua Elmúdesi, S.A.




    ------------------------------
    Jose Miguel Armenteros
    Graficos Ferrua Elmudesi
    ------------------------------



  • 18.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Feb 04, 2021 10:40 AM
    14.3 RU1 SES direct downloads are available now. This will support BigSur

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 19.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 04, 2021 10:53 AM
    Good morning John, thanks for the post, 14.3 RU1 downloaded and installed on BigSur.

    ------------------------------
    Jose Miguel Armenteros
    Graficos Ferrua Elmudesi
    ------------------------------



  • 20.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 04, 2021 11:07 AM
    Does anyone know the url of the release notes that we can see any others fixes in the new release?

    ------------------------------
    MSSYM
    ------------------------------



  • 21.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Feb 04, 2021 11:12 AM

    They will be updated soon. This is where you find information for SES.

    https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Release-Notes.html



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 22.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 05, 2021 09:15 AM
    Hi John,

    The content of your link is not helpful. Last fixes are from October.

    We need something similar to https://knowledge.broadcom.com/external/article/204064/ but for latest release

    Thanks


  • 23.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 06, 2021 08:26 AM
      |   view attached
    I've managed to install 14.3 RU1 on Bug Sur with the direct download.  I then went to our newest MacBook with the M1 chip and received the attached error message.



  • 24.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Feb 06, 2021 11:10 AM
    The M1 chip is not supported as of yet.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 25.  RE: 14.3 RU1 no macos 11 support ?

    Posted Feb 06, 2021 11:51 AM

    Obviously.  When will it be?  That's all we are buying now.




  • 26.  RE: 14.3 RU1 no macos 11 support ?

    Broadcom Employee
    Posted Feb 06, 2021 12:21 PM
    ETA Q2 2021

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------