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imaging not working, winpe just hanging

  • 1.  imaging not working, winpe just hanging

    Posted 04-07-2011 09:25 AM

    Hey guys i'm pulling my hair out now...

    I'm trying to image and winpe just hangs (attached lots of screen shots :-) )

    in the dos window of winpe i run an ipconfig and ping my server and all is good.

    but my job i created the status the backup image is "Waiting for the agent to get the task"

    i know the job does not have a prepare for image creation task, but you don't need one for an image backup....?

    and all i'm trying to test is to make sure i can actually get a backup of something.

    the xp pc does have the deployment plugin installed...

    can anyone spot something?



  • 2.  RE: imaging not working, winpe just hanging

    Posted 04-07-2011 10:08 AM

    I stand corrected you don't have a TFTP issue... Have you looked at your logs in the following dirs x:\progra~1\altiris\. You can use notepad in the WinPE image to view the logs and get more details on what the agent is going.



  • 3.  RE: imaging not working, winpe just hanging

    Posted 04-07-2011 01:41 PM

    Make sure that pectaget.exe is running. Type taskmgr at the command prompt and see if it running.  If not running type ping NS_server it could be a DNS issue.

    furthermore, check x:\program files\altiris\altiris agent\logs\ check the agent.log and pectagent.log or post them here.

    Nelson V



  • 4.  RE: imaging not working, winpe just hanging

    Posted 04-08-2011 07:06 AM

    i'm adding the logs below.

    the pectagent was running.

    i also found this log entry on the server

    Task instance Re-Quick run on 71XP1 (4/8/2011 12:09:02 PM) is being put to sleep until 4/8/2011 12:24:09 PM. Instance GUID: d32d2b2d-9edb-4400-87fd-41c02ea9b1d9

    my maintenance window is set to 24 hours.

    don't know if this helps but i'm trying the image job on a xp vm.

    i also came acroos an article where they spoke about your waik folder being to large... mine was; i reinstalled winpe and the size was correctly 340mb... but that did not change anything

    pectagent.ini

    [NotificationServer]
    name=NS71.tocatech.local
    [PortNumber]
    port=80
    [Communication]
    protocol=http

    pectagent log:


    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='1848' tickCount='91062' >
      <![CDATA[CTAgent::Start(): Starting Client Task Agent.]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='176' tickCount='91078' >
      <![CDATA[Client Task Agent is initializing]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='1848' tickCount='91093' >
      <![CDATA[CTAgent::StartAgent(): The client task agent is not initialized. Waiting for initialization to complete.]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='176' tickCount='91093' >
      <![CDATA[CTaskAgentBase::ProcessNewSettings(): Processing new settings: update: 1, task send: 10, server method: 1]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='91109' >
      <![CDATA[CTaskAgentBase::ProcessTasksThreadProcExtern()]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='256' tickCount='91125' >
      <![CDATA[CTaskExecutionEngineWin32::OnInitThread(): Engine initializing]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='91125' >
      <![CDATA[CTaskServerNetCommsConnection::GetServersAndRegister(): Not getting new server list because we have NS71.tocatech.local saved]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='91125' >
      <![CDATA[CTaskServerNetCommsConnection::RegisterWithServerList(): Register order: NS71.tocatech.local]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='91125' >
      <![CDATA[Attempting to register using "http://NS71.tocatech.local:80/Altiris/ClientTaskServer/Register.aspx?resourceGuid=d500baed-0778-4fd6-8b14-0e96d2217a76"]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='176' tickCount='91140' >
      <![CDATA[CTaskExecutionEngineWin32::StartEngine(): Task execution engine start requested]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='1848' tickCount='91140' >
      <![CDATA[CTAgent::StartAgent(): The client task agent has initialized.]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='1848' tickCount='91140' >
      <![CDATA[CTAgent::Start(): Done.]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='608' tickCount='91140' >
      <![CDATA[CWin32CTServerDirectConnection::OnExecute(): Tickle thread starting...]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='SimpleThread' module='AeXNetComms.dll' process='PECTAgent.exe' pid='1844' thread='172' tickCount='91140' >
      <![CDATA[Network Monitor Thread thread 0xAC beginning]]>
    </event>
    <event date='Apr 07 19:55:32' severity='4' hostName='MININT-KLBNH7M' source='NetworkMonitor' module='AeXNetComms.dll' process='PECTAgent.exe' pid='1844' thread='172' tickCount='91171' >
      <![CDATA[Network connection made: LAN]]>
    </event>
    <event date='Apr 07 19:55:33' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='92156' >
      <![CDATA[CTaskAgentBase::OnAgentRegistered(): Successfully registered with server "NS71.tocatech.local"]]>
    </event>
    <event date='Apr 07 19:55:34' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='608' tickCount='93140' >
      <![CDATA[CWin32CTServerDirectConnection::Connect(): Tickle connection to server NS71.tocatech.local:50124]]>
    </event>
    <event date='Apr 07 19:55:55' severity='4' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='608' tickCount='114140' >
      <![CDATA[CWin32CTServerDirectConnection.ProcessDisconnected():  Failed to connect.  Waiting 5 minutes to retry]]>
    </event>
    <event date='Apr 07 19:56:33' severity='2' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='152203' >
      <![CDATA[m_client->get_MaintenanceWindows return error -2147467263]]>
    </event>
    <event date='Apr 07 19:57:34' severity='2' hostName='MININT-KLBNH7M' source='Client Task Agent' module='Client Task Agent.dll' process='PECTAgent.exe' pid='1844' thread='180' tickCount='213234' >
      <![CDATA[m_client->get_MaintenanceWindows return error -2147467263]]>
    </event>

    agent log

    [2011/04/07 19:55:15.281 1844:1848 2] Log File Created. Version 7.01.1374
    [2011/04/07 19:55:15.468 1844:1848 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\Client Task Agent.dll has been registered sucessfully
    [2011/04/07 19:55:15.875 1844:1848 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNetComms.dll has been registered sucessfully
    [2011/04/07 19:55:15.937 1844:1848 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXBasicInventory.dll has been registered sucessfully
    [2011/04/07 19:55:15.984 1844:1848 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNSEvent.dll has been registered sucessfully
    [2011/04/07 19:55:16.15 1844:1848 2] PECTAgent.cpp:151 calling SetClientConfig
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:572 NS Port No in ini file=80
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:584 NS Server name in ini file=NS71.tocatech.local
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:604 Resource guid not found in PECTAgent.ini, calling InitializeMachineGuid to get guid from NS
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:252 CClientConfig::InitializeMachineGuid called
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:262 Checking For Dell client..
    [2011/04/07 19:55:16.31 1844:1848 2] ClientConfig.cpp:208 Calling SMBIOS..
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:217 Initialized smbios...
    [2011/04/07 19:55:26.843 1844:1848 2] common\system\smbios.cpp:163 In CSmbios::GetStrings() table=1,offset=0 strValue=VMware, Inc.
    [2011/04/07 19:55:26.843 1844:1848 2] common\system\smbios.cpp:163 In CSmbios::GetStrings() table=1,offset=1 strValue=VMware Virtual Platform
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:222 ManufacturerName and Product Name gathered...
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:229 ManufacturerName and Product Name assigned...
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:232 ManufacturerName and Product Name converted...
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:234 Got information from SMBIOS..
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:236 ManufacturerName = VMware, Inc.
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:237 ProductName = VMware Virtual Platform
    [2011/04/07 19:55:26.843 1844:1848 2] ClientConfig.cpp:246 CheckForDellManufacturer():: It is NOT a Dell PowerEdge server.
    [2011/04/07 19:55:26.968 1844:1848 2] ClientConfig.cpp:91 BaseBoardSerialNumber=None
    [2011/04/07 19:55:26.984 1844:1848 2] ClientConfig.cpp:95 BiosSerialNumber=VMware-56 4d fa eb 38 81 a2 26-12 7b 4a 75 3c ee 5d 3c
    [2011/04/07 19:55:27.0 1844:1848 2] ClientConfig.cpp:99 ComputerUUID=EBFA4D56-8138-26A2-127B-4A753CEE5D3C
    [2011/04/07 19:55:27.0 1844:1848 2] ClientConfig.cpp:991 CClientConfig:: Original UUID   = EBFA4D56-8138-26A2-127B-4A753CEE5D3C
    [2011/04/07 19:55:27.0 1844:1848 2] ClientConfig.cpp:1010 CClientConfig:: Transmuted UUID = 564DFAEB-3881-A226-127B-4A753CEE5D3C
    [2011/04/07 19:55:27.0 1844:1848 2] ClientConfig.cpp:121 Got m_bIsDellClient = 0

    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:130 Creating hash..
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:135 MACAddress=00-0C-29-EE-5D-3C
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [UUID+BoardSerialNumber+MAC] ComputerFingerprintHash=w8yc04SxKnNBGluQA+5AvQ==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [Transmuted_UUID+BoardSerialNumber+MAC] ComputerFingerprintHash=m/WVqX6SO+q7SzPWB/pzPg==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [UUID+BoardSerialNumber_Blank+MAC] ComputerFingerprintHash=OgV2b0vlbBNKWGzXhqBnvA==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [Transmuted_UUID+BoardSerialNumber_Blank+MAC] ComputerFingerprintHash=NZMVDKhEJ8BzbrD8VvI4YQ==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:170 BiosSerialNumber and BoardSerialNumber both are different.
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [UUID+BiosSerialNumber+MAC] ComputerFingerprintHash=SIPVI0kgbQ6x5ewJPmIArQ==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [Transmuted_UUID+BiosSerialNumber+MAC] ComputerFingerprintHash=DoZylP8ofKjBNKBTRAxdYA==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [UUID+BiosSerialNumber_Blank+MAC] ComputerFingerprintHash=OgV2b0vlbBNKWGzXhqBnvA==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:1034 [Transmuted_UUID+BiosSerialNumber_Blank+MAC] ComputerFingerprintHash=NZMVDKhEJ8BzbrD8VvI4YQ==
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:281 InitializeMachineGuid()::m_bIsDellClient = 0
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:303 InitializeMachineGuid:: calling DS webservice to get ResourseGuid...
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:325 CClientConfig::PrepareGetResourceGuidXML() called.
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:358 CClientConfig::GetResourceGuidFromWebService() called.
    [2011/04/07 19:55:27.15 1844:1848 2] ClientConfig.cpp:367 Request Url = http://NS71.tocatech.local:80/Altiris/Deployment/Services/GetResourceGuid.aspx
    [2011/04/07 19:55:27.31 1844:1848 2] ClientConfig.cpp:371 CClientConfig::GetResourceGuidFromWebService, Request XML = <request>
    <resourcekeys>
        <key name="uniqueid" value="w8yc04SxKnNBGluQA+5AvQ=="/>
        <key name="uniqueid" value="m/WVqX6SO+q7SzPWB/pzPg=="/>
        <key name="uniqueid" value="OgV2b0vlbBNKWGzXhqBnvA=="/>
        <key name="uniqueid" value="NZMVDKhEJ8BzbrD8VvI4YQ=="/>
        <key name="uniqueid" value="SIPVI0kgbQ6x5ewJPmIArQ=="/>
        <key name="uniqueid" value="DoZylP8ofKjBNKBTRAxdYA=="/>
        <key name="uniqueid" value="OgV2b0vlbBNKWGzXhqBnvA=="/>
        <key name="uniqueid" value="NZMVDKhEJ8BzbrD8VvI4YQ=="/>
    </resourcekeys>
    </request>

    [2011/04/07 19:55:27.31 1844:1848 2] ClientConfig.cpp:382 Calling WebService GetResourceGuid...

    [2011/04/07 19:55:30.890 1844:1848 2] ClientConfig.cpp:403 CClientConfig::GetResourceGuidFromWebService, Response xml =<Resource guid="d500baed-0778-4fd6-8b14-0e96d2217a76"  IsPredefined="False"  Name="NS6XP" />
    [2011/04/07 19:55:30.921 1844:1848 2] ClientConfig.cpp:430 GetResourceGuidFromWebService:: ResourceGuid obtained from GetResourceGuid.aspx = d500baed-0778-4fd6-8b14-0e96d2217a76
    [2011/04/07 19:55:30.921 1844:1848 2] ClientConfig.cpp:440 GetResourceGuidFromWebService:: IsPredefined found = False
    [2011/04/07 19:55:30.921 1844:1848 2] ClientConfig.cpp:450 IsPredefined = FALSE
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:459 GetResourceGuidFromWebService::Setting bIsManagedClient = 1
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:460 GetResourceGuidFromWebService::Setting IsPredefined = 0
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:319 InitializeMachineGuid:: Managed Client. Skipping CreateResource()..
    [2011/04/07 19:55:30.937 1844:1848 2] PECTAgent.cpp:160 writing server name and machine guid to registry
    [2011/04/07 19:55:30.937 1844:1848 2] PECTAgent.cpp:192 PECTAgent.cpp:: Calling GetPkgAccessCredentials
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:619 GetPkgAccessCredentials called.
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:632 GetPackageSettings URL = <Request><GetCredential resourceGuid="d500baed-0778-4fd6-8b14-0e96d2217a76"></GetCredential></Request>
    [2011/04/07 19:55:30.937 1844:1848 2] ClientConfig.cpp:636 CClientConfig::GetPkgAccessCredentials(): calling HttpPost() for GetPackageSettings
    [2011/04/07 19:55:31.968 1844:1848 2] ClientConfig.cpp:638 CClientConfig::GetPkgAccessCredentials(): GetPackageSettings response=<Policies><Policy><ClientPolicy><Communications><PkgAccessCredentials UserName="TOCATECH\ADMINISTRATOR" UserPassword="8v68kx0Yn3rJfV+bpr/iZ2MxSUSlvUqN"/></Communications></ClientPolicy></Policy></Policies>
    [2011/04/07 19:55:31.968 1844:1848 2] PECTAgent.cpp:197 PECTAgent.cpp:: Calling IsManagedClient
    [2011/04/07 19:55:31.968 1844:1848 2] PECTAgent.cpp:233 PECTAgent.cpp::Client is managed.
    [2011/04/07 19:55:31.984 1844:1848 2] PECTAgent.cpp:234 PECTAgent.cpp:: Checking for Predefined computer..
    [2011/04/07 19:55:31.984 1844:1848 2] PECTAgent.cpp:243 PECTAgent.cpp::This is NOT predefined computer. Continue..
    [2011/04/07 19:55:31.984 1844:1848 2] PECTAgent.cpp:250 initializing Client Task Agent
    [2011/04/07 19:55:32.62 1844:1848 2] PECTAgent.cpp:256 Starting Client Task Agent

     

     



  • 5.  RE: imaging not working, winpe just hanging

    Posted 04-08-2011 06:54 PM

    the logs look ok.

    Do you get the same error if your assign a simple dir task to the same client?

    Also, what is the configuration?  NS with site servers or just 1 NS test?

     

    nelson v.



  • 6.  RE: imaging not working, winpe just hanging

    Posted 04-10-2011 05:24 AM

    Hi toca,

    I am having similar problem, it just hang in the cmd (x:\>)

    Have you been able to make this work?? any tips

    thanks in advanced

    Mark



  • 7.  RE: imaging not working, winpe just hanging

    Posted 04-11-2011 04:08 AM

    not yet mark,

    I'm going to look at my configuration as nelson suggested now.

    Nelson, I did have a site server installed but when this imaging issue arised I removed the site server to make things simpler.

    I do have a sneeking suspicion that i might have missed a component or something to make imaging work from my ns server.

    Is their a way i can double-check that i have all the components on my ns server. will send through pics of my config later.

    this install is in a test enviroment... need to decide if i'm moving from 6 to 7.1



  • 8.  RE: imaging not working, winpe just hanging

    Posted 04-12-2011 06:27 AM

    How much memory does the VM have allocated?  WinPE needs at least 512K in my experience, so if you are running a minimalist VM, there may be insufficient available RAM for WinPE to work correctly.



  • 9.  RE: imaging not working, winpe just hanging

    Posted 04-12-2011 07:02 AM

    I will check that and get back to everyone tonite



  • 10.  RE: imaging not working, winpe just hanging

    Posted 04-23-2011 06:38 PM
    Any luck?


  • 11.  RE: imaging not working, winpe just hanging

    Posted 04-26-2011 02:22 AM

    the vm does have sufficient memory...

    read in some of the forums that data execution prevention and uac could be root cause to all my problems...

    so decided to wipe my server and start again...

    i do remember these two components giving me problems with ns6 winpe aswell....

    i'm going to remove data execution prevention total with bdcedit