You won't get any support from Broadcom here unfortunately, Broadcom don't monitor these community groups.
I had the same issue, client sync just went forever and never ended. I spent weeks with Broadcom support on this, they were unable to resolve the issue. I worked out by lab testing it myself that it's dependent on the version of your on prem SEPM. I can't remember if I had to roll back to an earlier or later version, but it did not work on our 14.2 SEPM. I'd suggest making sure your SEPM is on the latest available version before doing this. Broadcom have deleted all my old case history so I can't check the notes now.
I'd not bother with this hybrid function, there are a lot of caveats with it and it's more trouble than it's worth. if you want to go cloud, i'd suggest migrate all the clients and dump the SEPM entirely. Actually, I'd recommend binning SEP altogether, and use a product that has actual community support but if that's not an option try the above
Original Message:
Sent: 02-26-2021 04:42 AM
From: Fabio Ferreira
Subject: Devices and Device Groups sync is in progress. Do not perform any operation until sync is complete.
Hi,
I enrolled again and now I don't have this errors, but still without clients in th cloud.
Regards,
Fábio Ferreira
Original Message:
Sent: 02-25-2021 05:06 AM
From: Fabio Ferreira
Subject: Devices and Device Groups sync is in progress. Do not perform any operation until sync is complete.
Hi,
I enrolled the the SEPM and would like to have an hybrid management. But no devices it seems to load into the cloud.
If I click in cloud menu at SEPM, it shows me the following image.
Could you help?
Regards,
Fábio Ferreira