Endpoint Protection

  • 1.  Cleanwipe for Version 14.3.589.0000

    Posted Jun 25, 2020 05:31 AM
    I have tried using the current Cleanwipe version floating around but it says its not compatible with the currently installed version, Does anyone know of a newer Cleanwipe version i could use? As when running the modify or uninstall i am getting "The Wizard was interrupted before Symantec Endpoint protection could be completely installed".

    Thanks,


  • 2.  RE: Cleanwipe for Version 14.3.589.0000

    Posted Jun 30, 2020 05:09 PM
    Edited by MDubya Jun 30, 2020 05:11 PM
    Hey Shaun,

    Updated versions of CleanWipe are now included with the SEPM installation package, in the tools folder. If you are the SEPM admin, check there, if not, check with your SEPM Admin.

    All the best,
    -Mike




  • 3.  RE: Cleanwipe for Version 14.3.589.0000

    Posted Jul 01, 2020 03:30 AM
    HI Mike, 

    We Use Symantec Cloud so i don't think i can get this package. 

    Do you know of a different way i can download it or wouldn't it be compatible with our SEP install? 

    Thanks, 

    Shaun.


  • 4.  RE: Cleanwipe for Version 14.3.589.0000

    Posted Jul 01, 2020 09:11 PM
    I am so looking for cleanwipe version 14.3.589.0000

    The full download package that is on the broadcom product downloads pages includes cleanwipe or 14.3.588.0000 and is not compatible. As per image below.

    The bundle installer for 14.3.589.000 was downloaded from the security cloud portal and that doesn't include cleanwipe. https://securitycloud.symantec.com/ 





  • 5.  RE: Cleanwipe for Version 14.3.589.0000

    Broadcom Employee
    Posted Jul 02, 2020 08:23 AM
    We don't have the CleanWipe Tool for 14.3 589, However, you can follow the below steps to uninstall the client running on version 14.3 589.
    Please login to the SES(SEP 15 CLOUD)
    Setting > Install Package > Show More > Select Software removal > Please select uninstall the SEP cloud Software.
    Download the installer and copy it over to the machine and run the installer,
    This will remove the existing Symantec software and Reboot.

    Please do keep us posted if you still face any issue.

    Thanks
    Kumaran


  • 6.  RE: Cleanwipe for Version 14.3.589.0000

    Broadcom Employee
    Posted Jul 02, 2020 10:06 AM
    Here is Cleanwipe for 14.3.589. See attached.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 7.  RE: Cleanwipe for Version 14.3.589.0000

    Broadcom Employee
    Posted Jul 02, 2020 10:10 AM
    Thanks John



  • 8.  RE: Cleanwipe for Version 14.3.589.0000

    Posted Jul 03, 2020 03:53 AM
    Thanks John that worked, cheers


  • 9.  RE: Cleanwipe for Version 14.3.589.0000

    Broadcom Employee
    Posted Jul 02, 2020 10:14 AM
    https://knowledge.broadcom.com/external/article/178870 - I also updated this document with current Cleanwipe.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------