Designated Support Engineer | Symantec Enterprise Division
John,Are we still on track for the 12/7 RU1 Release?Looking forward to being able to test with Big Sur and then rolling out big sur.Let me know
Chad WhiteThe Speedy Gonzalez
Strange. Yeah for Support Portal support you would need to open a case with Customer Care.
If you just want to get the 14.3 RU1 packages you could open a support case and request them as well.
We use the new SES console, and then went to Download Center, then Support Center, then Downloads link. I see we have access to 14.3 MP1, and see the drop down box to maybe select something else as well, but only have the one option for 14.3 MP1.
Opened a Support case to hopefully find access to it.
Senior SecOps Engineer
I am trying to update my Dev env with 14.3 RU1, getting an error message on last piece of setup, during db creation, saying that, schemas are not sync, Logs throw an exception:020-12-07 15:13:03.908 THREAD 1 INFO: Main> executePreLaunchSteps>> Config schema format is getting upgraded from (schema version from db): 14.3.0.01002020-12-07 15:13:04.049 THREAD 1 SEVERE: Exception in thread "Upgrade"2020-12-07 15:13:04.049 THREAD 1 SEVERE: java.lang.NoClassDefFoundError: com/rsa/jsafe/provider/JsafeJCE2020-12-07 15:13:04.049 THREAD 1 SEVERE: at com.sygate.scm.server.util.RecoveryData.composeRecoveryDataFile(RecoveryData.java:618)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at com.sygate.scm.server.upgrade.ui.Main.createRecoveryFile(Main.java:874)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at com.sygate.scm.server.upgrade.ui.Main.executePreLaunchSteps(Main.java:534)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at com.sygate.scm.server.upgrade.ui.Main.<init>(Main.java:421)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at com.sygate.scm.server.upgrade.ui.Main.main(Main.java:1142)2020-12-07 15:13:04.049 THREAD 1 SEVERE: Caused by: java.lang.ClassNotFoundException: com.rsa.jsafe.provider.JsafeJCE2020-12-07 15:13:04.049 THREAD 1 SEVERE: at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)2020-12-07 15:13:04.049 THREAD 1 SEVERE: at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:522)2020-12-07 15:13:04.049 THREAD 1 SEVERE: ... 5 moreAnyone got it already?
No problem Tom!
Database schema is not upgraded during upgrade to Endpoint Protection Manager 14.3 RU1
Hi John ,
Need your kind help to let us know if there are any updates or any hot fixes expected for the same
The KB article does not have an update yet.Appreciate your help.
I am not aware of any updates at this time. I would suggest opening a case and requesting information, or holding off on 14.3 RU1 upgrades until we have an update in the article.