Alex is correct. (as usual ;) )
Support can help you do it, but you can't do it on your own.
Other options you might try are:
1. Install from ISO onto a new VM and "add" it to the BCC.
(Its a VM, right? so the time involved here is just running through the bootstrap, etc. )
IF you go this route, you would want to quiesce the existing image (don't let it accept new email and wait for the current queues to drain).
2. Take a backup of the existing image (I think you can do this from the BCC), install as in #1 above, and then restore the backup to the new image.
Whatever works for you, either way, you end up with an image that YOU have set the CLI admin password on.
But the "official" recommendation is to contact support.
Original Message:
Sent: 03-07-2021 02:38 PM
From: alexander sanita
Subject: Scanner Reset Admin Password
I don't know of any. Call Symantec
Original Message:
Sent: 3/7/2021 2:31:00 PM
From: SymSpec
Subject: RE: Scanner Reset Admin Password
Hi Alex. That will take a long time.
Is there a way we can reset the CLI admin password for the scanner?
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Symantec Enthusiast
Original Message:
Sent: 03-07-2021 02:27 PM
From: alexander sanita
Subject: Scanner Reset Admin Password
Call Symantec baby. U could be screwed.
Original Message:
Sent: 3/7/2021 2:25:00 PM
From: SymSpec
Subject: RE: Scanner Reset Admin Password
Hi tpa. Thanks for the reply.
Actually the scanner was deployed by someone else. We don't know what password he set for the admin account on the Scanner.
Is there any possibility that we can reset this admin account password for the scanner CLI? its a virtual appliance on VMware.
Thanks
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Symantec Enthusiast
Original Message:
Sent: 03-07-2021 02:19 PM
From: Thomas Anderson
Subject: Scanner Reset Admin Password
From the admin cli prompt enter "password" and you should get prompted for a new password.
Original Message:
Sent: 03-06-2021 12:57 PM
From: sulman mushaq
Subject: Scanner Reset Admin Password
Hi everyone, Is there any way we can reset the admin password for the Scanner CLI?
Thanks
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Symantec Enthusiast
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