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Cannot update Virus Definitions on SEPM v14

  • 1.  Cannot update Virus Definitions on SEPM v14

    Posted 01-13-2020 11:14 AM

    Hello,

    I have an issue with LiveUpdate service on my SEPM. We are running 2 SEPM version 14.2.1031.0100.

    LiveUpdate is failing to download and install Virus Definitions since 22/12. I noticed it 1 week ago, I was able to resolve the issue at this time by reinstalling LiveUpdate and rebooting the server.

    But now I cannot update the Virus Definitions at all. This is what I've tried :

    - Installing virus definitions using a .jdb file. Result : the file is unzipped and then nothing happens.

    - Reinstall LiveUpdate. Result : When I try to lauch a LiveUpdate session, I have an error "A LiveUpdate session is already running." but Virus Definitions are not downloading or installing. And no LUALL or LUCOM.exe process are running.

    - Launch LUALL.EXE. Result : I see that the virus definitions are downloading, but not installing. LUALL process is blocked at 00 CPU usage. I am forced to restart the server to kill it. And liveupdate.log is not updating after everything has been downloaded.

    Attached, the log.liveupdate for review. I did not find any error in this file, maybe you could help me.

     

    If any suggestions, thanks in advance,

    Regards,

    Axel



  • 2.  RE: Cannot update Virus Definitions on SEPM v14

    Posted 01-13-2020 11:45 AM

    Looks like your DB is hosted on a SQL box, check if you have limited the size of sem5 DB

    Symantec Endpoint Protection Manager (SEPM) SQL Database size (autogrowth)

    https://support.symantec.com/us/en/article.tech184770.html