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  • 1.  SHM Instance may not be running error

    Posted May 05, 2017 05:09 AM

    Good Afternoon Team,

     

    We installed ATP 2.3 Virtual Appliance.

     

    When trying to reboot the appliance we get an error stating "SHM instance may not be running, try after 5 mins", due to this issue we are unable to login to the ATP Console.

     

    If similar issue is being faced by someone and has the solution to it, please share it with me.

     

    Thanking in Advance.



  • 2.  RE: SHM Instance may not be running error

    Posted May 09, 2017 06:15 AM

    I am also getting the same error. Not sure of the solution.



  • 3.  RE: SHM Instance may not be running error

    Posted May 09, 2017 07:52 AM

    I did not find anything related to this error in the ATP knowledgebase.

    You may want to engage Symantec support so they can collect and review logs.



  • 4.  RE: SHM Instance may not be running error

    Posted May 10, 2017 02:47 AM

    Good Afternoon,

     

    We had a call with Symantec and were advised to Re-install Symanted ATP Endpoint as some of the services were crashed and we were not able to start those services manually.

     

    So as suggested by Symantec Technical Executive, we Re-installed Symantec ATP Endpoint and then it was working fine.

     

    Thanks and Regards

    Rehan Patel.



  • 5.  RE: SHM Instance may not be running error

    Posted Jul 06, 2020 10:01 AM
    HI

    Recently we also faced the same issue but after two restarts of ATP server issue got fixed automattically.

    Thanks
    Original Message