Endpoint Protection

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  • 1.  How to uninstall symantec endpoint protection 12.1 client version without password

    Posted Sep 12, 2012 05:06 AM

    I have installed a client version 12.1 of Symantec Endpoint Protection.Now I have to uninstall the SEP in 2008 R2 server.When trying this I am prompted with a empty box which has to be filled with the password of SEP .I have forgotten the password.Could anyone help me to uninstall the SEP client without the password.

     

    Regards

    Mall



  • 2.  RE: How to uninstall symantec endpoint protection 12.1 client version without password

    Broadcom Employee
    Posted Sep 12, 2012 05:15 AM

    doe sthis helps

    https://www-secure.symantec.com/connect/forums/sep12-requires-uninstall-password-was-never-set

    Try password as: symantec

    NOTE: Uninstall Password would come up only when this policy is set. Check the Policy from SEPM> Clients > Policies > General-security settings.

    Use the following to disable password and remove the product.

    1. Open the registry
    2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
    3. Change the value for SmcGuiHasPassword from 1 to 0
    4. Restart the SMC service

    Then uninstall the product :)

     

    Reference: https://www-secure.symantec.com/connect/forums/password-prompt-uninstall-symantec-was-not-provided-during-install-how-do-i-uninstall-without

     



  • 3.  RE: How to uninstall symantec endpoint protection 12.1 client version without password

    Posted Sep 12, 2012 05:25 AM

     you don't have any uninstall password change registry setting.

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

    Set to 0 to disable



  • 4.  RE: How to uninstall symantec endpoint protection 12.1 client version without password

    Broadcom Employee
    Posted Sep 12, 2012 07:33 AM

    Hi,

    There are two ways i.e. either remove it from SEPM console or Change the registry settings on the machine itself.

    There is no default password set when you first install SEPM first time.

     



  • 5.  RE: How to uninstall symantec endpoint protection 12.1 client version without password

    Trusted Advisor
    Posted Sep 12, 2012 07:40 AM

    Hello,

     

    How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

    http://www.symantec.com/business/support/index?page=content&id=TECH102261

    OR

    If you don't have any uninstall password change registry setting.

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

    Set to 0 to disable

    OR

    You can use Symantec Cleanwipe Utility. To receive the Utility, you need to contact Technical Support.

    Check this Thread which have same query - 

    https://www-secure.symantec.com/connect/articles/how-uninstall-symantec-endpoint-client-if-uninstall-password-place

    and this Article - 

    https://www-secure.symantec.com/connect/forums/sep12-requires-uninstall-password-was-never-set

    Hope that helps!!