Endpoint Detection and Response (EDR)

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Endpoint client are getting unenrolled & enrolled frequently in Symantec EDR

  • 1.  Endpoint client are getting unenrolled & enrolled frequently in Symantec EDR

    Posted Apr 28, 2021 07:44 PM
    Hi,
    We have Symantec EDR version 4.4 physical appliance deployed in our environment.

    We have integrated 4 SEP Managers with EDR console.

    In one of the SEP manager's connection, we are frequently facing issue of clients getting unenrolled & enrolled automatically.

    I have tried removing and re-adding the SEP manager connection 2-3 times but its not helpful at all.

    Has anyone face the same issue or anyone knows anything about it.

    quick response will be appreciated.


  • 2.  RE: Endpoint client are getting unenrolled & enrolled frequently in Symantec EDR

    Broadcom Employee
    Posted May 14, 2021 11:47 AM
    Hi,
    There have been a range of enhancements made for the client enrollment process in that last two upgrades, so I would recommend as a 1st step to upgrade you appliance to EDR 4.6 and seeing if the problem resolves.
    Original Message