There is a red log entry at the bottom of screenshot starting with words:
Operation 'CEM Connect' failed...
I need the whole text, it is much longer and contains the reason of connection failure.
Could you please open the log file in notepad, find this or similar error and send it?
I don't need the host names, but the rest is important.
thanks!
sergei
Original Message:
Sent: 07-15-2020 05:52 PM
From: Hasan Henry
Subject: Software will not download when clients are connected to CEM
Original Message:
Sent: 07-15-2020 03:20 AM
From: Sergei Zjaikin
Subject: Software will not download when clients are connected to CEM
Hi, what do the agent logs say? There should be some errors or warnings, something like this for example:
Operation 'CEM: Get' failed.
Protocol: HTTPS
Host: server.company.aa:443
Path: /altiris/NS/Agent/GetPackageInfo.aspx
Connection Id: 77.4344
Communication profile Id: {0AB0F532-6F33-4192-9437-C3884EE52895}
Throttling: 0 0 0
Error type: Socket error
Error code: An operation was attempted on something that is not a socket (10038)
Error note: SocketHandle::Close error
Gateway HTTPS connection info:
Server certificate:
Serial number: 6c e4 ab 68 8b d4 d2 09 02 eb 1d 92 78 8a 98 44 6c 51 9c 1c
Thumbprint: 15 79 0f 22 b7 b6 84 78 3f 28 3d c7 77 08 79 ea 70 79 36 4e
Cryptographic protocol: TLS 1.2
Cipher suite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256
Cipher algorithm: AES
Cipher key length: 256
Hash algorithm: SHA384
Hash length: 384
Key exchange algorithm: ECDH_P256
Key length: 256
Original Message:
Sent: 07-14-2020 02:44 PM
From: Hasan Henry
Subject: Software will not download when clients are connected to CEM
We have Altiris 8.5 and recently we noticed that our Windows 10 clients that are connected to the Internet only, are not getting software installs. The client is able to check into Altiris but not receive software installs. The download never starts and the folder in SDAPPS is never created. This occurs for any software. But if the client connects to the Corporate network in the office or to our Corporate VPN then it will be able to download and install software successfully. Both of our CEM servers are online, we restarted the services on our Notification server, and the Site Servers seem to be intact. Not sure why software downloads are halted while connecting to CEM only.