Error installing agent 8.0MP1 on windows 7 (1603 error)

[Atle Svensson]

Hello,

I'm getting error when installing agent on windows 7.

EFAINST_TRACE [10:11:50:406]: --> Starting ValidateCurrentProcess...
EFAINST_TRACE [10:11:50:406]: ValidateCurrentProcess (86) - Initializing verify trust...
EFAINST_TRACE [10:11:50:406]: ValidateCurrentProcess (103) - Get current process info...
EFAINST_TRACE [10:11:50:428]: ValidateCurrentProcess (107) - Check process path...
EFAINST_TRACE [10:11:50:428]: ValidateCurrentProcess (127) - Validate process path...
EFAINST_TRACE [10:11:50:470]: ValidateCurrentProcess (132) - Verify couldn't successfully validate process id: 3980 for 4 signature. ccVTErrorType = 3
EFAINST_TRACE [10:11:50:470]: <-- ValidateCurrentProcess ended
CustomAction efainst_install.C1599C28_9DB3_446E_AC61_80DD180FF696 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)


I found this: https://knowledge.broadcom.com/external/article/169702/when-installing-windows-data-center-secu.html
It says that "VeriSign Class 3 Public Primary Certification Authority - G5" is needed, but its installed.

Is there any windows update that is causing this problem? I managed to install the agent on an other version of windows 7.

[Atle Svensson]

I have done some testing, and it looks like its some problem with windows updates, i uninstalled kb4512506. And i was able to install the agent after that.
But that isn't a good fix, anyone knows why this problem occur? I have tried removing and installing certficates but that didn't work.

[Igor Litvinov]

Hello,
I have the same problem too. The agent is not installed, error 1603. There is a problem with the verification of signatures after which the installation is rolled back. Did you manage to find a solution to the problem?