I have been advised that I need to use 2-stage verification and was advised to download VIP Access. When I download the app, it opens with a pre-loaded Credential ID that I am unable to change. This does not generate security codes that the business I am trying to use the App with can recognise. There is no way for me to manually enter the "secret code" that the business has sent me to identify themselves to the app and hence generate custom security codes. There is nothing in this App that I can change at all. So basically, it doesn't work.
If anyone at Symantec reads these discussions, I would be grateful if they would fix this fault. All attempts to have it resolved by other contacts with Broadcom and Symantec "help staff" has failed - they simply don't want to know because I don't have an Enterprise level support contract. No indeed - I am simply trying to use the software that the Enterprise partner has told me to use.